Job Description

East Melbourne & Windsor | Permanent Part-Time or Full-Time

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Join a growing, established cardiology practice with a team of 18 Cardiologists.

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Victoria Heart is a leading specialist Cardiology practice with locations in Windsor and East Melbourne, proudly supporting a team of 18 Cardiologists. As our practice continues to grow, we are seeking enthusiastic, skilled and patient-focused Medical Receptionists to join our team on a permanent part-time or full-time basis.

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About the role

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As a Medical Receptionist at Victoria Heart, you will be an integral part of our practice and the first point of contact for many of our patients.

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Working closely with our Cardiologists and wider practice team, your responsibilities will include:

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- Welcoming patients with a warm, friendly and professional manner
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- Managing appointments and organising follow-up consultations
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- Answering telephone enquiries promptly and professionally
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- Responding to and actioning emails
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- Preparing for daily consulting sessions
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- Processing payments, invoicing and receipting
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- Assisting patients with account and billing enquiries
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- Distributing correspondence, reports and results
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- Maintaining accurate patient information and records
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- Managing incoming and outgoing mail
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- Providing administrative support to our Cardiologists
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- Maintaining strict confidentiality regarding patient information and all aspects of the practice
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- Supporting the smooth day-to-day operation of reception and the wider practice
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About you

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We are looking for a people-focused and highly organised professional who takes pride in providing outstanding patient care and administrative support.

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To be successful, you will demonstrate:

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- Exceptional attention to detail and accuracy
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- Excellent communication and interpersonal skills
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- Outstanding customer service and patient care
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- Strong computer skills, including Microsoft Office
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- A professional and polished presentation
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- Excellent organisational and time-management skills
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- The ability to work autonomously while contributing positively to a team
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- A proactive, positive and flexible approach
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- A genuine passion for working with people and helping patients feel comfortable and supported
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Previous medical reception experience and knowledge of Genie software will be highly regarded.

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Victoria Heart offers the opportunity to build your career within a rapidly growing specialist cardiology practice.

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You'll be joining a supportive team and working alongside 18 Cardiologists, giving you the opportunity to develop your skills and gain valuable experience within a busy specialist medical environment.

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We offer:

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- Permanent full-time – 38 hours per week
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- Permanent part-time – 32 hours per week
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- Supportive and collaborative team environment
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- Modern, state-of-the-art facilities
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- Ongoing learning and professional development opportunities
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- A growing practice with opportunities to develop your career
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- A rewarding role where your work directly contributes to an excellent patient experience
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Make a difference at Victoria Heart

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If you are an experienced Medical Receptionist, or have a strong background in customer service and administration and are looking to take the next step in your career, we'd love to hear from you.

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Join a team of 18 Cardiologists and dedicated healthcare professionals who are committed to providing outstanding care to our patients.

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Learn more about Victoria Heart:

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www.victoriaheart.com.au

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📌 Medical Receptionist (Victoria)
🏢 Victoria Heart
📍 Victoria