Job Description

We are a medium-sized IT and engineering-based company with our Port Melbourne office seeking a dedicated and skilled Software Support Engineer to join our Support & Maintenance department. This is a 6-month fixed-term contract with the potential to convert into a permanent position in 2027.

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The role will be reporting to the Service Desk Delivery Manager.

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We are looking for a proactive engineer who is passionate about software -based applications, software support, and continuous improvement.

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We undertake significant work for various State governments and agencies Australia wide to ensure our Sensys Gatso supplied systems maintain a high level of performance. A positive attitude, attention to detail, client interface experience and accountable outcome based approach are essential attributes.

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We offer a collaborative, team-based environment. This role is perfectly suited to an individual who is able to think on their feet and perform tasks with a thorough attention to detail.

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Join Our Support & Maintenance Team

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We are a medium-sized IT and engineering-based company with our Port Melbourne office seeking a dedicated and skilled Software Support Engineer to join our Support & Maintenance department. This is a 6-month fixed-term contract with the potential to convert into a permanent position in 2027.

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The role will be reporting to the Service Desk Delivery Manager.

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We are looking for a proactive engineer who is passionate about software -based applications, software support, and continuous improvement.

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We undertake important work for various State governments and agencies Australia wide to ensure our Sensys Gatso supplied systems maintain a high level of performance. A positive attitude, attention to detail, client interface experience and accountable outcome based approach are essential attributes.

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We offer a team-oriented, team-based environment.



This role is perfectly suited to an individual who is able to think on their feet and perform tasks with a thorough attention to detail.

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Key Functions and Responsibilities

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This role encompasses both frontline support and technical engineering tasks:

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- Support & Resolution:n n
- Record and respond to customer and internal support issues within agreed SLAs.
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- Accountable for the resolution of issues and providing status reports on outstanding items.
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- Provide 1st, 2nd and 3rd level software and application support.
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- Provide level one support for cloud-based applications.
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- Software Maintenance:n

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- Implement, document, maintain, and support tools for monitoring systems and platforms (ideally Grafana).
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- Troubleshooting and root cause analysis of software issues on deployed systems and implementing remediations.
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- Contribute to cloud application maintenance, and support.
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- Process Improvement & Documentation:n n
- Identify potential issues proactively, apply resolutions, and escalating when required.
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- Take the lead in creating corrective actions for continuous improvement.
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- Document processes and procedures, and maintain internal troubleshooting tips and a knowledge base.
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- Provide input towards general process improvement.
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- Deployment & Logistics:n

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- Preparation of cameras, servers, and other IT equipment for deployment.
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- Factory and site testing and reporting of camera systems and software.
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- Management of spare parts and asset tracking.
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- General:n

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- Liaising with key client contacts,



SGA staff, and contacts within the Sensys Gatso group.
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- After hours on call as required.
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- Availability for interstate travel.
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Required Skills and Attributes

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We are looking for a candidate with proven technical expertise and strong interpersonal skills:

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A minimum of 5+ years of experience in cloud and software support engineering is required.

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Technical Skills

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- Proficient in Linux OS commands and troubleshooting.
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- Proficient in scripting with Bash, csh, sh.
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- Proficient in implementing and managing virtual software development environments with tools such as Packer & competency using infrastructure-as-code (IaC) deployment tools such as Terraform.
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- A good understanding of Python, Golang, C code and debugging skills.
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- Comprehensive experience with Git SVC, ideally on GitLab
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- Competency with Ansible; running, updating, and maintaining playbooks.
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- Competency with monitoring platforms, ideally Grafana, including writing metric queries and defining alerts.
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- Competency in Networking and security.
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- Experience with Kubernetes and Docker.
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- Knowledge of cloud-based infrastructure (Azure, GCP, AWS) and networking architecture and security.
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- Linux & Windows experience, including Linux system Management experience.
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- Knowledge of G-Suite (Gmail, docs, sheets).
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Personal Attributes

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- Good interpersonal and communication skills.
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- A high attention to detail.
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- Ability to work under pressure whilst maintaining a high quality of service.
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- Excellent multi-tasking skills.
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- Flexible and highly organised.
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Other Requirements

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- A police check will be required prior to commencement
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- Only short listed applicants will be notified.
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- Australian citizenship or permanent residency is required for this position.
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