Job Description

Global Vision Recruitment on behalf of Modex Solutions Pty Ltd Date Posted: August 20, 2026 Position: ICT Customer Support Officer Salary: $79,000 - $85,000 per annum plus 12% Superannuation Hours: 38 hours per week Mode: Full Time Location: 101 Moray Street, South Melbourne, VIC 3205 Experience required: Minimum 1 year experience with software installation, configuration, and troubleshooting

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Modex Solutions Pty Ltd is seeking an ICT Customer Support Officer. This full-time South Melbourne position offers an opportunity for an experienced IT qualified to provide technical support across Microsoft 365, cloud applications, software, hardware, and IT infrastructure.

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Duties and Responsibilities (but not limited to):

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- Provide timely and effective support to users across Microsoft 365, cloud applications, and other software platforms by diagnosing and resolving software and hardware issues.
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- Analyse user requirements and recommend appropriate software, hardware, and network solutions to resolve problems efficiently.
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- Install, configure, and maintain software applications, including Microsoft 365 apps, ensuring compatibility and optimal performance.
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- Support network implementation, connectivity troubleshooting, and the smooth operation of IT infrastructure.
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- Adapt and optimise existing applications and system settings to meet user needs and improve workflow efficiency.
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- Provide basic website support and assist with related application tasks.
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- Provide Level 2/3 MSP support.
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- Develop and maintain documentation, including user guides, technical instructions, and system records, to support effective IT operations.
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- Monitor system performance, identify recurring issues, and implement process improvements to reduce downtime and increase operational efficiency.
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- Communicate professionally with clients, manage multiple requests in an SLA-driven environment, and ensure consistent high-quality support.
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Qualifications:

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- Tertiary qualification on Information Technology, Computer Science, Computer Engineering, or a related field
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- Or Diploma on Information Technology or a related field
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Other Skills and Requirements:

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- Proven ability to provide technical support in a Microsoft 365 or modern workplace environment.
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- Minimum 1 year experience with software installation, configuration, and troubleshooting.
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- Knowledge of networking fundamentals, peripheral devices, and cloud applications.
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- Strong communication skills with the ability to explain technical concepts clearly to non-technical users.
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- Ability to prioritise tasks, manage multiple client requests, and work effectively in a team environment.
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- Experience with Power Automate, SharePoint, Teams, and Azure AD (Entra ID) is highly desirable
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📌 ICT Customer Support Officer (Victoria)
🏢 Rashi Joshi
📍 Victoria