Job Description

IT Support Officer - Broadbeach, QLD

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Job no: 532341
n Brand: Ignite
n Work type: Full time
n Location: Queensland
n Categories: Digital and Technology

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- Provide first-line technical support to end-users, resolving hardware, software, and system issues in a timely manner.
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- Manage incidents and service requests through the ticketing system, ensuring accurate documentation and SLA compliance.
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- Install, configure, maintain, and troubleshoot computer hardware, peripherals, and software applications.
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- Perform system upgrades, software updates, and security patching activities.
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- Support LAN, WAN, and WLAN environments, including troubleshooting connectivity and network-related issues.
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- Deploy and configure new laptops, workstations, mobile devices, and user accounts in line with security requirements.
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- Maintain IT security standards through user access management, malware protection, backups, and policy compliance.
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- Identify and implement opportunities to improve IT processes, service delivery, and operational efficiency.
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- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.
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Who you are:

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- Bachelor's degree in Information Technology, Computer Science, or a related discipline, or equivalent practical experience.
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- Proven experience in an IT Helpdesk, Service Desk, Desktop Support, or similar technical support environment.
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- Demonstrated experience supporting users, ICT systems, and multi-site technology environments.
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- Strong knowledge of LAN, WAN, WLAN infrastructure, networking fundamentals, and troubleshooting techniques.
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- Experience supporting routers,



switches, wireless access points, and network connectivity.
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- Proficiency supporting Windows, macOS, and common business software applications.
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- Strong understanding of IT security standards, controls, and best practices.
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- Excellent communication, problem-solving, and customer service skills, with the ability to work independently and collaboratively.
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What you'll enjoy:

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Catapult your career across a network of brands and businesses in an evolving industry

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Say no to full price! Nab discounts on travel and more thanks to our sweet rewards program

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Access to industry leading health and well - being programs and financial advisors

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Set up shop in a swanky beachfront office in Broadbeach

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Enjoy social events to promote networking, celebration of wins, and sometimes just for fun!

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Take volunteer leave as part of giving back to the local community

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We're looking for an IT Support Analyst to make an impact by delivering exceptional technical support and maintaining a secure, high-performing IT environment. Support users, networks, hardware, software, and security initiatives while working across a dynamic multi-office business. Bring your Helpdesk, network support, and problem-solving expertise to a role where every day is different.

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We're looking for an IT Support Analyst to make an impact by delivering exceptional technical support and maintaining a secure, high-performing IT workplace. Support users, networks, hardware, software, and security initiatives while working across a dynamic multi-office business. Bring your Helpdesk, network support, and problem-solving expertise to a role where every day is different.

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📌 IT Support Officer - Broadbeach, QLD (City of Gold Coast)
🏢 Ignite
📍 City of Gold Coast