Job Description

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- Maintain accurate client, clinical and billing records for 88 homes within a regulated environment
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- Review and analyse information to prepare resident agreements and update database records in a fast-paced, high-volume workflow
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- Process admissions, discharges and transfers using Epicor, NeRA, Microsoft CRM and internal systems
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- Monitor dashboards, prioritise tasks and ensure documentation is complete and compliant
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- Deliver timely, accurate processing to support a smooth resident onboarding experience
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- Keep records up to date for audits, reporting and regulatory requirements
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- Adapt quickly to changing systems, rules and legislation across the aged care sector
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- Build strong relationships with stakeholders and provide exceptional customer service
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Requirements

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- Skilled in high-volume data entry across multiple systems with rapid, accurate typing
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- Highly organised with strong prioritisation skills and the ability to follow detailed processes
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- Strong attention to detail with confidence identifying errors and inconsistencies
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- Clear written and verbal communication skills
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- Customer-focused, able to build positive internal stakeholder relationships
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- Proficient with Microsoft Office and CRM platforms, and able to learn new software quickly
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- Able to work independently,



make sound decisions and manage competing priorities
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- Experience in admissions, contract administration, aged care, health, finance, legal admin or related fields is highly valued
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- Commitment to supporting diversity and inclusion
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Core Competencies

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Demonstrates expertise in maintaining accurate client and clinical records within a regulated environment, with solid skills in data entry, prioritisation, and compliance. Proficient in using Microsoft Office and CRM platforms to support efficient resident onboarding and stakeholder relationships.

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Highest-signal resume keywords

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- High-Volume Data Entry
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- Attention to Detail
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- Microsoft Office Proficiency
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- Customer Service Skills
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- Aged Care Experience
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ATS Optimization Keywords

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Hard Skills

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- Data Entry
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- Record Keeping
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- Database Management
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- Admissions Processing
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- Contract Administration
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Soft Skills

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- Organizational Skills
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- Prioritization Skills
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- Explicit Communication
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- Relationship Building
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- Decision Making
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Industry Keywords

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- Aged Care
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- Regulatory Compliance
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- Health Administration
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- Diversity and Inclusion
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Tools & Technologies

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- Epicor
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- NeRA
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- Microsoft CRM
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📌 Central Admissions Officer (Queensland)
🏢 Jobtailor
📍 Queensland