Bankwest is seeking a Senior Interactions Lead to drive analytics across voice and digital channels. You will partner with senior stakeholders, shape strategic narratives, and lead initiatives in IVR deflection and omnichannel workforce strategy.
The role emphasizes data-driven decision making and cross-functional collaboration to improve customer experience and operational efficiency. The position supports a hybrid working model in Western Australia with opportunities to influence workforce
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📌 Senior Interactions Analytics Strategy Lead (Melbourne)
🏢 Commonwealth Bank
📍 Melbourne
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