Job Description

The Operations Manager will oversee the day-to-day operational functions of Gnarly Neighbours and The Neighbourhood, a youth not-for-profit and social enterprise comprising a café, skate store, print studio and indoor skatepark. This is a key senior management position working directly with the CEO to ensure the organisation has the people, systems, processes and financial foundations needed to grow its impact. This is a hands-on position requiring comfort moving between big-picture planning and practical day-to-day work required to keep a growing organisation running well.

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Key responsibilities

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- Oversee financial management, budgeting, forecasting and reporting
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- Manage payroll, accounts payable and receivable
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- Lead HR, recruitment, rostering and staff support
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- Ensure organisational compliance, risk management and workplace health and safety
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- Manage Child Safe Standards and organisational compliance requirements
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- Track, report and acquit grant expenditure
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- Develop and maintain policies, procedures and operational systems
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- Oversee facilities, assets, suppliers and contractors
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- Provide operational oversight of social enterprise activities
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- Support Department Managers and improve communication across the organisation
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About you

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- At least five years' experience in a senior management, operations management or similar leadership role
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- Strong financial management skills including budgeting, forecasting and financial reporting
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- Experience managing people, HR processes and organisational systems
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- Excellent organisation and the ability to manage competing priorities
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- Solid problem-solving skills and a practical, solutions-focused approach
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- Excellent written and verbal communication skills
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- Confidence working with managers, employees, Board members and external stakeholders
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- Experience with Xero, Square, Shopify and workflow/project management software
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- The ability to lead by example and support an organisation through growth and change
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- Experience within a not-for-profit, charity, social enterprise or community organisation would be highly regarded, as would knowledge of ACNC, Fair Work, child safety and workplace compliance
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About us

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Gnarly Neighbours is a youth not-for-profit and social enterprise. We provide free programs, safe spaces and opportunities for young people, while our social enterprise, The Neighbourhood, brings together a café, skate store, print studio and indoor skatepark to help create employment pathways and financially support our work.

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📌 Operations Manager (Seymour)
🏢 Gnarly Neighbours
📍 Seymour