Job Description

OT Support Engineer – Managed Services
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We are partnering with an established automation and renewable energy technology organisation to build a brand-new Managed Services team and is looking for several OT Support Engineers to support its growing portfolio of automation, renewable energy and critical operational technology solutions.

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Role

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As an OT Support Engineer, you will join a newly established Managed Services team providing Tier 1 support for operational technology environments.

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You will work directly with customers to troubleshoot issues, provide technical support, maintain documentation and help ensure critical operational systems remain reliable and supported.

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This role is particularly suited to someone with experience in OT or industrial environments, rather than a purely traditional corporate IT support background.

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- Providing Tier 1 support across operational customer environments
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- Troubleshooting OT systems, networks and automation solutions
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- Supporting SCADA, PLC and RTAC environments
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- Assisting with OT network and automation-related issues
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- Working directly with customers to understand and resolve issues
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- Managing customer expectations and providing clear technical updates
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- Creating and maintaining technical documentation, procedures and knowledge articles
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- Escalating complex incidents to the appropriate engineering/project teams
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- Supporting cyber security and renewable energy environments
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- Contributing to the development of Managed Services processes and support frameworks
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- Participating in a rotating shift roster and providing 24/7 operational support
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About You

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We're looking for someone with a genuine background in Operational Technology, automation or industrial systems support.

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You will ideally have experience with some of the following:

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- Operational Technology (OT) support
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- Managed Services environments
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- SCADA
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- PLC environments
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- RTAC
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- OT networking
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- Industrial automation
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- Control systems
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- Renewable energy or utilities environments
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- Basic automation and scripting
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- Experience within the renewable energy or utilities sector will be highly regarded.
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- Strong customer service and communication skills are essential.
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This is an opportunity to join a brand-new Managed Services team from the ground up.

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- Work across cutting-edge OT and automation environments
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- Gain exposure to renewable energy projects
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- Develop experience in OT cyber security
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- Work alongside experienced automation and engineering teams
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- Help shape Managed Services processes and documentation
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- Build your career within a growing automation and renewables organisation
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- Develop a pathway into broader engineering and renewables opportunities
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Location & Working Arrangements

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Melbourne is preferred, however candidates based in the following locations will also be considered Brisbane, Hobart, Launceston, Devonport

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The role operates on a hybrid basis, with approximately 3-4 days per week in the office during standard day shifts. Night shifts can be worked from home.

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The position is based on a 38-hour working week, with on-call and shift allowances provided.

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What's on Offer?

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- Shift allowance
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- On-call allowance
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- Hybrid working
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- Work with renewable energy and OT technologies
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- Exposure to cyber security
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- Join a newly established Managed Services team
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- Explicit career progression into the Renewables team
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At Clicks we embrace diversity, inclusion and equal opportunity. First Nations people are encouraged to apply.

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We provide reasonable adjustments, including alternate formats to the recruitment process for individuals with a disability.

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📌 OT Services Support Engineer (Victoria)
🏢 Clicks It Recruitment
📍 Victoria