Job Description

Meriton Suites currently has an opportunity available for a Manager on Duty to join our Southport team.

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About the Role

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As a Manager on Duty, you will manage the day-to-day operations of our Front Office team. You will work closely with the property's senior management team to ensure an excellent guest experience.

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Your key responsibilities

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- Manage and develop the Front Office team to drive service excellence.
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- Manage the guest arrival and departure experience.
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- Monitor room allocations.
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- Ensuring daily and nightly front desk tasks are actioned and completed.
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- Ensure Meriton Suites standards, policies and procedures are adhered to.
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- Act as a point of escalation for customer issues, complaints and problems to ensure a high level of customer satisfaction and quality service is maintained.
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- Promote a strong team culture across the Hotel including developing and maintaining interdepartmental relationships.
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To be successful in this role you will have

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- Similar experience in a 4-star or 5-star hotel.
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- Working knowledge of a Property Management System preferably Guest Centrix or similar.
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- A passion for the hospitality industry.
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- Impeccable grooming and presentation.
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- Ability to drive a solid team culture.
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- First Aid certificate or ability to gain.
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- Full availability to work a 7-day rotating roster.
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Why Meriton Suites?

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- Australia's largest owner-operator of apartment-style hotel suites, with 23 locations and 6,210 suites nationally
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- Future opportunities and career development with locations across Sydney, Brisbane, Gold Coast, Canberra and Melbourne
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- 'Merit Academy' our online training platform to further develop your skills and knowledge
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- Paid Parental leave
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- Access to Employee Assistance Program (EAP) to provide professional and personal advice
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- Friends and Family discounts
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- Team activities and social events
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- Induction program for all new starters
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📌 Manager on Duty - Southport (City of Gold Coast)
🏢 Meriton Suites
📍 City of Gold Coast