Job Description

Lead people. Drive quality supports. Make a genuine difference every day.

n

CSBS is seeking an experienced and values-driven Team Leader to provide leadership across two Supported Independent Living (SIL) services in Ipswich.

n

This is a hands-on leadership role supporting adults with complex disability and health support needs while guiding, mentoring, and coordinating a team of Support Workers to deliver safe, person-centred, high-quality supports.

n

Working closely with the Operations Manager, you'll oversee the day-to-day operations of both homes, ensuring participants receive supports that reflect their goals, choices, rights, and aspirations while maintaining compliance with NDIS Practice Standards and organisational requirements.

n

About the Role

n

This full time position combines direct participant support with leadership, coaching, and service coordination responsibilities across two SIL homes.

n

You'll provide operational oversight, support quality outcomes for participants, and build a positive, capable team culture that promotes dignity, independence, inclusion, and meaningful community participation.

n

Your Role May Include

n

n
- Leading and mentoring Support Workers across two SIL sites
n
- Delivering hands-on support to participants with complex disability and health support needs
n
- Conducting staff supervision, reflective practice sessions, and performance conversations
n
- Liaising with families, nominees, support coordinators, allied health professionals, and other stakeholders
n
- Supporting participant choice and decision-making regarding their homes, routines, and supports
n
- Monitoring documentation, reporting, and compliance requirementsManaging household purchasing, consumables, and approved budgets
n
- Promoting Positive Behaviour Support practices and safe support delivery
n




- Ensuring supports are delivered in accordance with NDIS Practice Standards and CSBS policies and procedures
n

n

About You

n

You are an experienced disability professional who enjoys developing others and leading by example.

n

You can balance participant-focused support with operational responsibilities, build strong relationships with stakeholders, and maintain a calm, solutions-focused approach in complex environments.

n

Due to specific support needs, privacy and the preferences of the participant, this position is open to female applicants only. It is considered a genuine occupational requirement under Section 25 of the Anti-Discrimination Act 1991 (QLD).

n

Highly Desirable Experience

n

n
- Supported Independent Living (SIL)
n
- Complex disability support
n
- High Intensity Daily Personal Activities (HIDPA)
n
- Positive Behaviour Support
n
- Medication administration and health supports
n
- Staff leadership, supervision, coaching, or mentoring
n
- NDIS Practice Standards and quality compliance
n
- Managing operational requirements within a 24/7 support environment
n

n

You'll Bring

n

n
- Demonstrated experience supporting people with disability
n
- Previous experience leading, mentoring, or coordinating teams
n
- Strong written and verbal communication skills
n
- Excellent organisational and problem-solving abilities
n
- Confidence managing competing priorities across multiple sites
n
- A collaborative and values-driven leadership style
n
- Commitment to person-centred practice, dignity, choice, and inclusion
n
- Resilience, adaptability, and a continuous improvement mindset
n

n

Qualifications & Requirements

n

n
- NDIS Worker Screening Check (or willingness to obtain)
n
- Queensland Blue Card
n
- Current First Aid & CPR Certification (or willingness to obtain)
n
- Current Queensland Driver Licence
n
- Reliable insured vehicle
n
- Certificate III or IV in Disability, Individual Support, Community Services or similar (or willingness to undertake)
n

n

#J-18808-Ljbffr

📌 Female Team Leader (Ipswich)
🏢 CSBS
📍 Ipswich