Kamals Travel & Tours Pty Ltd is seeking an experienced and reliable Travel Consultant to join our growing travel agency in Footscray, Melbourne.
n
This is a part-time, on-site position with the possibility of additional hours as the business grows. The successful applicant will support international and domestic reservations, ticketing, customer service, quotations and travel sales.
n
Key responsibilities:
n
n
- Search, price and book domestic and international flights
n
- Create and manage PNRs using Travelport Galileo/Smartpoint
n
- Issue tickets and monitor ticketing deadlines
n
- Explain fares, baggage allowances and ticket conditions
n
- Manage ticket changes, reissues, refunds and schedule changes
n
- Prepare professional quotations and itineraries
n
- Respond to customer enquiries by phone, email and WhatsApp
n
- Follow up quotations and convert enquiries into bookings
n
- Assist with group travel and Umrah bookings
n
- Maintain accurate passenger, booking and payment records
n
- Help develop safe and accurate booking procedures
n
n
Required experience and skills:
n
n
- Previous experience as a travel consultant or reservations agent
n
- Strong practical knowledge of Travelport Galileo/Smartpoint
n
- International fares and ticketing experience
n
- Understanding of BSP and airline ticketing procedures
n
- Experience processing reissues, exchanges and refunds
n
- Excellent English communication and customer-service skills
n
- Robust attention to passenger names, dates and ticketing deadlines
n
- Ability to work from our Footscray office
n
- Honest, reliable and able to protect confidential customer information
n
n
Experience with African and Middle Eastern destinations, Umrah travel or relevant community languages would be an advantage.
n
Pay: $35-$45 per hour plus superannuation, depending on experience.
n
Applicants should include their CV, availability, expected hourly rate and a short explanation of their Travelport Galileo/Smartpoint experience.
n
Shortlisted applicants will be asked to complete a practical Travelport/Smartpoint skills assessment. The successful applicant will commence with a three-month probation period.