Job Description

Customer Service Representative - Be the face and voice of a growing national business!

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Are you a people-focused problem-solver who thrives in a fast-paced, service-driven environment? Shred-X is looking for Full-Time Customer Service Representatives with a passion for helping others, attention to detail, and a skilled approach to join our dynamic team.

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As part of the Freightways Group, one of Australasia's leading logistics and information management companies, Shred-X is a national leader in secure destruction and sustainable solutions. We're seeking a confident, proactive individual who can support both our existing client base and foster strong relationships with new customers.

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Customer Service Representative - Be the face and voice of a growing national business!

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Are you a people-focused problem-solver who thrives in a fast-paced, service-driven environment? Shred-X is looking for Full-Time Customer Service Representatives with a passion for helping others, attention to detail, and a professional approach to join our dynamic team.

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As part of the Freightways Group, one of Australasia's leading logistics and information management companies, Shred-X is a national leader in secure destruction and sustainable solutions. We're seeking a confident, proactive individual who can support both our existing client base and foster strong relationships with new customers.

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What You'll Do

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- Deliver high-quality, efficient frontline support via phone (inbound and outbound), email, and online communication.
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- Accurately log and manage service requests using our cloud-based CRM.
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- Liaise directly with customers to resolve queries and provide service updates.
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- Present and promote new products and services to enhance existing relationships.
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- Work closely with the Sales team, handling call overflow when needed.
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- Collaborate with the Operations/Logistics team to prioritise service routes and ensure timely feedback to clients.
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- Build and maintain internal and external relationships across national teams.
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- Apply strong problem-solving techniques to proactively address customer needs.
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- Keep up to date with CRM systems and actively participate in learning and development.
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- Contribute to team meetings, coaching sessions, performance reviews, and workplace safety standards.
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- Assist with general administration and support tasks as required.
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What You Bring

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- Previous customer service experience in a fast-paced environment.
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- A strong sense of initiative with the ability to anticipate issues before they arise.
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- Clear, professional communication skills — both verbal and written.
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- A positive, independent attitude with a passion for delivering exceptional customer service.
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- Reliability, integrity, and a mature approach to your work.
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- A team player who can also work autonomously and drive customer-focused outcomes.
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- A cheerful, confident, and courteous phone manner.
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- Proficiency in Microsoft Office and ideally experience using a cloud-based CRM.
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Why Join Shred-X?

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- Access to personal and professional development opportunities.
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- Annual KPI Bonus structure.
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- Three free confidential counselling sessions per year, including financial support sessions.
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- Great benefits, including employee shopping discounts and a reward & recognition program.
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- Supplied company uniforms.
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- Work in a supportive, inclusive, and values-driven culture backed by a national brand.
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- Be part of a business focused on innovation, sustainability, and client service excellence.
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This is an exciting opportunity for someone with excellent communication skills and a passion for organisation, client service, and working in a collaborative, energetic team. If you thrive in a deadline-driven environment and enjoy juggling multiple tasks - we want to hear from you!

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We're proud to be an equal opportunity employer - diverse backgrounds, experiences, and perspectives are valued here.

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📌 Customer Service Representative (City of Gold Coast)
🏢 Shred-X
📍 City of Gold Coast