Job Description

Southern Cross Care NSW & ACT Epping NSW

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- Manage Medicare claiming via Services Australia portal, including recent client setups, movements, and supplements
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- Prepare and upload claim files and complete refund reviews within required timeframes
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- Monitor and process budget adjustments and review travel cost fees
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- Liaise with Medicare to resolve anomalies and claim rejection
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Billing Operations & Financial Administration

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- Prepare and issue invoices and statements for private and brokerage clients
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- Maintain accurate client records and cost allocations in AlayaCare
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- Process termination refunds and exit payments in line with legislation
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- Coordinate annual fee updates and support system changes
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Compliance & Confidentiality

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- Maintain strict confidentiality and adhere to internal controls
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- Support compliance with Aged Care Act, Support at Home reforms, and SCC standards
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- Conduct internal checks to identify and correct errors
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- Assist with audits and elevate risks promptly
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Customer Engagement & Issue Resolution

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- Respond to client and representative enquiries with empathy and clarity
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- Support Service Advisors with budgeting and fee explanations
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- Participate in debtor meetings and follow up on overdue accounts
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- Provide specialist advice to staff during process changes
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📌 Home Care Billing and Claims Officer (New South Wales)
🏢 Southern Cross Care (NSW & ACT)
📍 New South Wales