Job Description

Public Sector People are working with a Queensland Government organisation to recruit anAO3 Administration Officer. This role is ideal for an experienced customer service professional who enjoys working directly with the public, providing clear information and navigating a range of enquiries in a regulatory environment.

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As the Customer Service Officer, you will act as a key first point of contact for customers accessing face-to-face services. You will provide accurate information and guidance across a range of enquiries, helping customers understand relevant processes, procedures and service requirements.

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This is a casual temporary role for 4 weeks from 21st Sep to 16th Oct, you will work full time hours for the 4 weeks.

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Key responsibilities

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- Provide high-quality face-to-face customer service, information and advice across a range of enquiries.
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- Assist customers to understand relevant legislation, policies, procedures, services and application processes.
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- Respond to general enquiries and assist customers with regulatory, licensing, compliance and dispute-related matters.
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- Undertake front counter duties and provide administrative support to the wider regional team.
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- Process, collate and maintain information across multiple systems, databases and applications.
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- Maintain up-to-date knowledge of services, policies and procedures through ongoing training and quality assurance activities.
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- Build positive relationships with internal and external stakeholders.
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- Participate in community awareness, educational and stakeholder engagement activities where required.
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- Provide professional and respectful service when dealing with challenging or sensitive customer interactions.
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- Contribute to team initiatives, continuous improvement activities and the effective operation of the regional service centre.
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About The Role:

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Public Sector People are working with a Queensland Government organisation to recruit anAO3 Administration Officer. This role is ideal for an experienced customer service professional who enjoys working directly with the public, providing clear information and navigating a range of enquiries in a regulatory workplace.

n

As the Customer Service Officer, you will act as a key first point of contact for customers accessing face-to-face services. You will provide accurate information and guidance across a range of enquiries, helping customers understand relevant processes, procedures and service requirements.

n

This is a casual temporary role for 4 weeks from 21st Sep to 16th Oct, you will work full time hours for the 4 weeks.

n

Key responsibilities

n

n
- Provide high-quality face-to-face customer service, information and advice across a range of enquiries.
n
- Assist customers to understand relevant legislation, policies, procedures,



services and application processes.
n
- Respond to general enquiries and assist customers with regulatory, licensing, compliance and dispute-related matters.
n
- Undertake front counter duties and provide administrative support to the wider regional team.
n
- Process, collate and maintain information across multiple systems, databases and applications.
n
- Maintain up-to-date knowledge of services, policies and procedures through ongoing training and quality assurance activities.
n
- Build positive relationships with internal and external stakeholders.
n
- Participate in community awareness, educational and stakeholder engagement activities where required.
n
- Provide professional and respectful service when dealing with challenging or sensitive customer interactions.
n
- Contribute to team initiatives, continuous improvement activities and the effective operation of the regional service centre.
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To be successful in this role, you will have:

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- Previous experience in acustomer service, front counter, contact centre or government service delivery environment.
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- Strong communication and interpersonal skills with the confidence to engage with a diverse range of customers.
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- Demonstrated ability to interpret and explain policies, procedures or legislation in a clear and customer-friendly manner.
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- Strong administrative skills and experience working across multiple systems and databases.
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- Excellent attention to detail and the ability to accurately process and maintain information.
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📌 Administration Officer (Rockhampton)
🏢 Public Sector People
📍 Rockhampton