Job Description

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Field Service Engineer (X-Ray/ Medical Imaging)

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Agfa is a leading supplier of analogue and digital imaging systems and IT solutions, mainly for the healthcare sector and printing industries. We offer leading edge technology, affordable solutions and cutting-edge ways of working, based on an in-depth understanding of the businesses and the individual needs of our customers. With a focus on sustainability, our aim is to create value not only for our customers, but also for society as a whole, by helping to build a more sustainable future.

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We are looking for a highly motivated, experienced individual who is keen to join a dedicated team of service professionals, committed to delivering customer-focused service to the healthcare sector.

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As an integral member of the Australian Service Team, your role will be to provide hands-on service support and project work, including installation, diagnosis and repair, servicing and scheduled Preventive maintenance of Agfa's Medical Imaging products which include, X-Ray or Direct Radiology (DR) equipment, Mobile X-Ray Systems, Fluoroscopy X-Ray, DR Retrofit, also Computed Radiography (CR) devices and Medical DICOM printers to ensure achievement of customer satisfaction and HealthCare revenue.

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Based in Melbourne, VIC, reporting to the Team Leader and Service Manager, you will be responsible for:

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- Conducting installations of X-ray systems and other Agfa devices in accordance with customer requirements and Agfa Radiologyspecifications, from site Inspections,



project implementation through to final sign-off and acceptance.
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- Analytically diagnose and perform repairs on Agfa Radiology equipment and ensure that relevant updates and patches are applied on affected products and solutions.
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- Performing remote diagnostic procedures on Agfa Radiology customer sites.
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- Performing preventative maintenance as scheduled and in accordance with Agfa Radiology and OH&S; Policies.
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- Based in Melbourne and travelling throughout Victoria and interstate, and the region as directed, when needed to carry out duties.
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- Taking ownership of service situations from inception to resolution. This includes initiating escalation procedures as required, ensuring a satisfactory resolution is achieved and informing the customer of all aspects of the resolution process.
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- Documenting service calls, expenses and time reports daily and submit tothe Service Deskon a weekly basis.
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- Performing after hours support and participate on the 24/7 roster when required to support Agfa Radiology product and solutions.
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- Maintaining security policies in the controlling of Agfa Radiology software and technical knowledge.
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To be successful in this role ideally you will:

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- Hold, or be eligible for any required electrical and/or radiation licenses.
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- Hold a tertiary qualification(s) inElectrical,Engineering or similar technical qualifications.
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- Have proven experience in electro-mechanical service and repair work. IdeallyMedical Imaging products such as X-Ray or Direct Radiology (DR) equipment,Mobile X-ray Systems, Fluoroscopy X-ray, DR Retrofit, or perhaps Computed Radiography (CR) and Medical DICOM printers
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- Have basic IT knowledge of Windows operating systems, PC repairs and installations, databases, networking, storage etc.
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- Be familiar with the setup and configuration of Medical Imaging standards such as DICOM and HL7.
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- Be a highly motivated self starter who thrives on challenges, with the ability to pick up new skills quickly and keeps abreast of new & emerging technologies
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- Possess excellent communication and interpersonal skills and have a strong customer service focus.
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- Hold a valid driver's license.
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To comply with customer and/or state health policies, you may need to be vaccinated against preventable diseases.

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Must be eligible to legally live and work in Australia.

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We offer a rewarding career in a field that impacts lives, the opportunity to work with a talented and committed team of individuals, training and career development programs, and a competitive compensation package. If you want to be part of this experience, we'll take you there!

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Job Segment: Radiology, Maintenance, Service Desk, Radiographer, Electrical Engineering, Healthcare, Manufacturing, Customer Service, Engineering

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📌 Field Service Engineer (X-Ray/ Medical Imaging) (Victoria)
🏢 Agfa-Gevaert
📍 Victoria