Customer Solutions QA Lead - Elevate Experience & Coaching (Victoria)

Customer Solutions QA Lead - Elevate Experience & Coaching (Victoria)

28 Aug
|
JB Hi-Fi & The Good Guys
|
Victoria

28 Aug

JB Hi-Fi & The Good Guys

Victoria

Job Description

The Valuable Guys is seeking a Customer Solutions Quality Assurance Lead to measure and monitor the quality of customer interactions and provide coaching to improve team performance against standards.

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You will perform assessments, prepare reporting, and drive training to ensure compliance and excellent customer outcomes across a high-volume contact environment, with hybrid work options for eligible roles.

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📌 Customer Solutions QA Lead - Elevate Experience & Coaching (Victoria)
🏢 JB Hi-Fi & The Good Guys
📍 Victoria

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