Job Description

Full-Time | IT Support & Service Delivery

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Do you enjoy solving technical problems and delivering great customer service?

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Business NSW is looking for a proactive Service Delivery Officer to join our ICT team. This role is ideal for someone with a Certificate IV or Diploma in Information Technology and experience providing IT support through a Service Desk, Desktop Support or Helpdesk environment.

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You'll support staff across the organisation by resolving incidents, managing IT equipment and helping maintain reliable technology services.

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What You'll Be Doing

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- Providing Level 1 and Level 2 end-user support
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- Troubleshooting hardware, software and mobile device issues
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- Managing tickets, incidents and service requests through ServiceNow
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- Deploying and configuring laptops, monitors, printers and mobile phones
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- Maintaining ICT asset records and supporting hardware procurement
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- Delivering onsite support at our Parramatta office
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- Supporting service improvement initiatives and operational processes
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- Working with internal ICT specialists and external technology vendors
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About You

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- Certificate IV or Diploma in Information Technology or a related field
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- Previous experience in a Service Desk, Helpdesk, Desktop Support or IT Support role
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- Solid troubleshooting and problem-solving capabilities
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- Excellent customer service and communication skills
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- Experience using ticketing systems (ServiceNow advantageous)
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- Understanding of Microsoft 365, Windows devices and end-user technologies
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- Knowledge of ITIL service management principles highly regarded
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Why Join Business NSW?

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- Diverse and varied technology environment
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- Collaborative and customer-focused ICT team
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- Opportunities to develop technical and service delivery skills
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- Stable organisation with strong community and business impact
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- Supportive leadership and ongoing development opportunities
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📌 Service Desk Officer (New South Wales)
🏢 Business NSW
📍 New South Wales