Job Description

This position will play a pivotal role in enhancing manufacturing operations through effective MES management, ensuring the system meets the site's needs while aligning with global standards and strategic objectives.

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The Senior Systems Specialist is responsible for the implementation, support, and continuous improvement of the Manufacturing Execution System at a site level. This role includes acting as a functional Subject Matter Expert (SME), driving change management and training initiatives, and ensuring successful MES implementation and ongoing support.

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Accountability 1: Functional SME

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- Subject Matter Expertise: Serve as the go-to expert for MES functionalities, providing in-depth knowledge and guidance on system capabilities, best practices, and industry standards.
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- Requirements Analysis: Work closely with manufacturing, logistics, quality, and engineering teams to understand business needs and translate them into MES requirements.
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- Master Data management: Responsible for MES modelling and maintaining site specific MES master data such as process steps, process flows, products, Bill-Of-Materials (BOM) resources (equipment), tools, checklists, and documents
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- System Configuration: Responsible for the configuration of the MES to meet site-specific operational needs, ensuring alignment with global standards and practices. Drive towards consistent methods cross-site rather than unique site solutions.
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- Continuous Improvement: Identify opportunities for system enhancements and process optimizations, leveraging MES functionalities to drive efficiency and effectiveness.
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- Technical Liaison: Act as the primary liaison between site operations and IT/OT teams, ensuring seamless communication and collaboration on MES-related matters.
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Accountability 2: Change Management & Training

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- Change Management Strategy: Assist in the development and implementation of a comprehensive change management strategy to facilitate smooth adoption of MES initiatives, addressing resistance and fostering a culture of continuous improvement.
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- Stakeholder Engagement:



Engage with key stakeholders at all levels to communicate the benefits of MES, gather feedback, and ensure alignment with organizational goals.
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- Training Programs: Assisting in the coordination of training programs for MES users, including operators, supervisors, and maintenance personnel.
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- Performance Monitoring: Monitor and evaluate the effectiveness of training programs, advising adjustments as needed to improve knowledge transfer and user competence.
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Accountability 3: MES Implementation & Support

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- Project Management: Lead MES implementaContinuetion projects at the site, including planning, scheduling, resource allocation, and risk management, ensuring on‐time and within‐budget delivery.
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- Testing and Validation: Responsible for the execution of site‐specific test plans and scripts to validate system functionality, performance, and reliability before go‐live.
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- Support and Troubleshooting: Provide ongoing support for MES users, addressing issues, resolving / escalating system errors, and ensuring minimal disruption to production operations.
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- Performance Optimization: Continuously monitor MES performance, identifying areas for improvement and implementing solutions to enhance system efficiency and reliability.
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- Compliance and Documentation: Ensure all MES-related activities continue to comply with regulatory requirements and industry standards, maintaining accurate and up‐to‐date documentation.
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Accountability 4: Communication

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- Stakeholder Communication: Develop and maintain explicit and consistent communication channels with all stakeholders, including site leadership, IT/OT teams, production staff, and external partners.
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- Reporting: Prepare and deliver regular reports on MES performance, project status, and key metrics to site leadership and relevant stakeholders. Drive towards standardized metrics cross‐site.
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- Feedback Mechanism: Establish mechanisms for collecting and addressing feedback from MES users, ensuring their concerns and suggestions are considered and acted upon.
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- Cross‐functional Collaboration: Facilitate cross‐functional meetings and workshops to discuss MES‐related topics, share updates, and align on priorities.
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- Follow relevant quality procedures to deliver quality products and services and identify and support the implementation of continuous improvement.
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- Contribute ideas on systems and process methods to improve deliverables.
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- Work safely, complying with all safety procedures, rules, and instructions; and reporting workplace hazards, incidents or injuries to manager.
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Required Skills

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- Strong understanding of manufacturing processes, quality control, and industrial automation.
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- Exceptional communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
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- Experience in change management and training development.
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- Strong problem‐solving abilities and attention to detail.
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- Knowledge of regulatory requirements and industry standards relevant to manufacturing operations, such as FDA regulations or ISO standards.
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- Proficiency in project management methodologies to effectively plan, execute, and monitor project initiatives.
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- Experience in executing manufacturing projects (MES) & support in Medical Devices, Electronics or Semiconductor industries (preferred).
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- Experience in implementation of Critical Manufacturing MES or any other MES COTS products (added advantage).
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Desired Skills

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- Experience working within the Agile framework.
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- Experience with MES / ERP software.
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Certifications & Education

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- Minimum - Bachelor's degree or equivalent.
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📌 Senior Systems Specialist - MES (Ryde)
🏢 Cochlear
📍 Ryde