The National Disability Insurance Agency (NDIA) is seeking an APS6 National Contact Centre Auslan Service Officer Team Leader with proven Auslan fluency to lead a team delivering accessible, participant-first support. You will guide up to 15 officers, manage escalations, and help Deaf and hard of hearing participants navigate the NDIS through video, email and chat channels.
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We value solid leadership, collaboration, and a commitment to inclusive service delivery, with flexible hybrid working and
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📌 Auslan Service Team Lead for NCC (New South Wales)
🏢 National Disability Insurance Agency
📍 New South Wales
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