Job Description

Senior Administration Support Officer - ED Casuals

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Are you a dynamic Senior Administration Officer ready to make a lasting impact? We are currently seeking passionate and experienced Senior Administration Officers to join our team in our newly established emergency department. We have multiple casual roles available.

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Based at our Springfield campus, this role will be part of a landmark moment in Queensland healthcare at Mater Hospital Springfield which opened early 2026. This state of the art facility will meet the needs of the growing Greater Springfield region. With a mix of public and private beds across ICU, maternity, emergency and medical, surgical services, it's set to care for over 200,000 patients annually.

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Salary range: $39.79 - $44.25 per hour plus superannuation and access to not-for-profit salary packaging up to $15,900+access to many staff benefits!

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Working a variety of shifts across a 24/7 rotating roster, this role is critical to the smooth operation of Queensland's newest Emergency Department. You'll play a key part in supporting clinical teams across triage, admissions and patient flow, ensuring patients are accurately clerked, billed correctly, and supported efficiently during their ED journey.

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What you'll be doing

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- Supporting ED operations across all major areas including triage, admissions and patient flow
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- Accurately clerking patients and ensuring timely admission, transfer and discharge processes
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- Managing Medicare and private health insurance details, including identifying Medicare-ineligible patients
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- Processing patient payments and liaising with Finance to facilitate billing and reconciliation
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- Providing front-of-house and ward-based administrative support within a 24/7 environment
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- Maintaining high standards of data quality, confidentiality and compliance
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- Working collaboratively with clinical and administrative colleagues to ensure full coverage of all rostered ED shifts
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- Contributing to orientation and training during a comprehensive onboarding period
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About you

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- Ability to pick up shifts at short notice
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- Demonstrated experience in senior administration within a healthcare or hospital setting
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- Strong knowledge of patient admissions, billing, Medicare and private health insurance processes
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- The ability to work rotating shifts across a 24/7 roster, including nights, weekends and public holidays
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- High attention to detail and the ability to manage competing priorities in a fast-paced environment
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- Experience using health information systems and intermediate Microsoft Office skills
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- Excellent communication skills and a calm, professional approach under pressure
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- A commitment to Mater's mission, values and patient-centred care
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Mater is Queensland's largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals. We're leaders in healthcare, education, fundraising & philanthropy and research — and it's our people who make the difference.

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We're looking for passionate individuals to join our team and help shape the future of care. At Mater, you'll be part of a purpose-driven organisation that values innovation, compassion, and excellence.

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- Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
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- Grow your career with access to industry-leading training and professional development through Mater Education
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- Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
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- Access a range of health and wellbeing services with a corporate discount on private health insurance
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- Exclusive discounts across dining, retail, travel, accommodation (just to name a few!)
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- Stay active with unlimited access to discounted gyms via the Fitness Passport program
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- Convenient, discounted in office parking
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- Enjoy great food with reduced prices at our campus cafés and coffee spots
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- Join Queensland's Largest and Most Innovative Not-for-Profit Healthcare Team
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Be part of something bigger. Make your move with Mater. #GetBetterWithMater

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All successful candidates may be required to complete pre‐employment checks (including criminal history, working rights, medical and working with children checks).

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Mater offers a safe, supportive, flexible and inclusive workplace where everyone is valued. We welcome applications from people of all backgrounds and abilities. Visit our Reconciliation webpage.

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Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.

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📌 Senior Administration Support Officer - ED Casuals (Queensland)
🏢 Mater Group
📍 Queensland