Job Description

About Them

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Our client is a well-established consulting organisation that partners with businesses and individuals through periods of workforce change, career transition, leadership development and organisational transformation.

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Known for delivering high quality, people-centred services, they work closely with organisations to support employees through change while helping businesses achieve positive workforce outcomes. Their collaborative and values-driven approach has earned them a robust reputation as a trusted partner to clients across a range of industries.

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About the Role

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As a Senior Client Relationship Manager, you will act as a trusted advisor to a portfolio of established clients, building strong relationships with senior HR and business leaders while ensuring the successful delivery of workforce transition and career coaching programs.

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This is a unique role that combines client relationship management, account growth and service delivery with hands-on career coaching. You will work closely with organisations navigating workforce change, identifying opportunities to strengthen partnerships while providing practical support and coaching to individuals during career transition.

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Key responsibilities include:

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- Managing and growing a portfolio of key client relationships
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- Building trusted partnerships with senior HR and business stakeholders
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- Identifying opportunities to expand and enhance existing client engagements
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- Leading the delivery of workforce transition and change programs
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- Coordinating stakeholders, communications and service delivery activities
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- Monitoring program progress and providing client reporting
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- Delivering one-on-one career coaching and transition support
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- Assisting individuals with resume development, interview preparation, job search strategies and career planning
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- Supporting proposals, presentations and business development activities as required
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About You

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You are a commercially minded relationship manager who enjoys building trusted partnerships and delivering positive outcomes for both clients and individuals.

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You bring a background in HR, talent acquisition, recruitment, career transition, workforce consulting or a related people-focused environment, and are comfortable operating at both a strategic and hands-on level.

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To be successful, you will possess:

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- Experience managing client or stakeholder relationships within HR, recruitment, talent, consulting or professional services environments
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- Strong relationship building skills and the ability to influence senior stakeholders
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- Experience supporting organisations through workforce change, career transition or talent-related initiatives
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- Confidence providing coaching, guidance and support to individuals navigating career change
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- Strong project coordination and organisational skills
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- Excellent communication and presentation capabilities
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- A proactive and commercially aware approach to account management and business growth
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- High levels of professionalism, integrity and discretion
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Highly Regarded

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- Experience in outplacement, career transition, HR consulting, talent management or recruitment
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- Exposure to restructures, workforce change or organisational transformation programs
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- Career coaching, leadership coaching or related coaching qualifications
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📌 Senior Client Relationship Manager (New South Wales)
🏢 The Next Step Recruitment
📍 New South Wales