Job Description

Lead the field. Support the team. Deliver great outcomes.

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BSA is an Australian-owned technical services company with more than 20 years' experience delivering critical infrastructure solutions for some of Australia's largest organisations.

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We're looking for an experienced Field Supervisor to join our Electrical Services team in Lidcombe. This is a hands‐on leadership role responsible for overseeing day‐to‐day field operations, supporting technicians and contractors, and ensuring safe, compliant and high‐quality delivery across our smart metering projects.

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You'll combine strong technical expertise with people and operational leadership, helping our field teams deliver against client requirements, service levels and KPIs.

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What you'll be doing

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As a Field Supervisor, you'll be responsible for:

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- Overseeing the daily field operations of BSA employees and contractors across assigned projects or regions
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- Providing on‐site technical support, guidance and supervision to field technicians and contractors
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- Conducting quality and documentation checks to ensure work meets BSA and client standards
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- Monitoring field performance against agreed service levels and KPIs
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- Providing solutions to complex technical issues and failed or incomplete field visits
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- Keeping the Operations Manager informed of daily operational matters, including workforce availability and absences
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- Proactively communicating delays, issues and operational impacts to relevant stakeholders
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- Communicating with clients on behalf of BSA and supporting strong client relationships
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- Supporting the onboarding of contractors and providing assistance with technical training
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- Managing workforce availability, capacity, stock distribution and field materials
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- Identifying deficiencies and implementing or recommending corrective actions
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- Ensuring company procedures are implemented effectively and identifying opportunities for improvement
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- Responding to customer complaints and enquiries professionally and promptly
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- Undertaking installations and service calls where required
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Safety, quality and compliance

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Safety is a key part of this role. You'll be expected to:

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- Promote and support a strong safety‐first culture across field operations
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- Ensure safe work procedures, BSA policies and critical risk controls are followed
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- Provide appropriate technical and HSE guidance to employees and contractors
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- Conduct monthly live HSE audits and address any identified issues
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- Ensure appropriate PPE is used
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- Participate in incident investigations and complete required reporting
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- Identify and elevate HSE risks and issues to management
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- Support a secure working environment for our people, customers and the public
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What you'll bring

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To be successful in this role, you'll have:

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- A Grade Electrical licence
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- Extensive experience in the metering industry
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- Strong knowledge of smart metering and field service operations
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- Understanding of changes to the National Electricity Rules (NER) and Type 1–4 meter rollouts
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- Experience managing or supervising field teams and contractors
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- Strong technical problem‐solving skills
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- Excellent communication and stakeholder management skills
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- Strong organisational and time management skills
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- The ability to manage competing priorities and respond effectively to operational issues
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What we're looking for

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You'll be a practical and approachable leader who can balance the needs of our people, customers and business.

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You'll take ownership, communicate proactively and be comfortable making decisions in a fast‐paced field environment. Most importantly, you'll lead by example and be committed to doing the job safely and to a high standard.

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Why BSA?

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At BSA, our values are at the heart of how we work:

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We work safe & go home safe: Safety comes first, every day.

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We enable our customers' success: We take pride in delivering quality outcomes and great customer experiences.

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We embrace diverse thinking and solutions: Different perspectives make us stronger and help us find better ways of working.

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We always do the right thing: We act with integrity and take ownership of our work.

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You'll join a team where your technical expertise, leadership and contribution are valued.

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Our commitment to diversity

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BSA is committed to creating a diverse, inclusive and respectful workplace. We recognise that different backgrounds, perspectives and experiences strengthen our teams and lead to better outcomes.

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We are an equal opportunity employer and encourage applications from people of all backgrounds and experiences.

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Ready to take the next step?

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If you're an experienced electrician with strong metering knowledge and the leadership skills to support field teams and deliver outstanding operational outcomes, we'd love to hear from you.

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📌 Field Supervisor (New South Wales)
🏢 Bsa
📍 New South Wales