Job Description

Before you get started, a quick heads‐up: Applicants who are successfully contacted will be completing a short Vervoe skills assessment. It's designed to give you a chance to show your strengths in action -not just on paper. Once you have been reached out, the link lands in your inbox straight away, so keep an eye out.

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Customer Service Officer (Communities)

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If you're the kind of person who brings calm to chaos, warmth to conversations and energy to busy days, you'll feel right at home with us.

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About the Role

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You'll be the first point of contact for our customers - the voice that reassures, guides and gets things moving. From booking appointments to resolving queries and navigating tricky moments, you'll help ensure every interaction ends on a positive note. You'll work across multiple sites, using telephony and CRM systems with confidence and care.

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What We're Looking For

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- Customer de‐escalation experience - You know how to steady the ship when conversations get tough.
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- CRM confidence - You're comfortable jumping between systems.
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- Fast‐paced background - Call centres or busy retail floors are familiar territory.
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- KPI experience - You understand targets and enjoy meeting them.
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- Strong people skills - You bring empathy and professionalism to every interaction.
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- Problem‐solving ability - You think clearly and act quickly.
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- Team mindset - You collaborate well across multi‐site teams.
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- Attention to detail - You keep things accurate and organised.
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If your background is in retail, hospitality or customer service? Fantastic. Your people skills,



resilience and ability to think on your feet are exactly what we value - we strongly encourage you to apply.

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What You'll Be Doing

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- Understanding customer needs and scheduling appointments with care.
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- Processing information accurately - You keep everything consistent and reliable.
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- Learning quickly - New systems and processes don't throw you off.
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- Meeting objectives - You take action and aim high.
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- Staying composed under pressure - Even on the busiest days.
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- Adapting to change - You stay steady as things evolve.
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- Upholding our values - Professional, respectful and aligned with our culture.
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Perks You'll Enjoy

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- Option to purchase additional leave
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- Discounted health insurance
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- Car leasing packages
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- Paid parental leaveService recognition
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- Opportunities to explore different APM Group Human Services brands and grow your career
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This role requires standard pre‐employment checks, including an NDIS Worker Screening Check and a National Police Check.

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We encourage applications from Aboriginal and Torres Strait Islander peoples and from people with a disability.

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At APM, we celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, nationalities, abilities, and cultures, including Indigenous peoples, the LGBTQI+ community, and people with disabilities.

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If you're ready to make a meaningful impact and build a career you're proud of, we'd love to hear from you.

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Applications will be reviewed as they are received.

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📌 Customer Support Officer (Perth)
🏢 Apm
📍 Perth