Job Description

BOUNCE is more than just a workplace - it's a movement.

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With over 6.5 million customers each year, 3,000+ team members and 49 venues globally, we're leading the way in action-adventure entertainment, creating epic experiences that inspire movement, self-expression and human connection.

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Our adrenaline playgrounds bring people together through trampolines, adventure challenges and freestyle fun, welcoming everyone from pre-schoolers to elite athletes. But the real magic? Our Tribe.

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At BOUNCE, our people bring the experience to life. We're passionate about creating unforgettable customer experiences while building a culture where people can grow, have fun and make an impact.

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Our values - Unity, Accountability, Passion and Keeping it Fresh, guide how we lead our teams, run our venues and show up for our customers.

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And as we continue our Road Trip to 100 venues, there's never been a more exciting time to join us.

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About BOUNCE

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BOUNCE is more than just a workplace - it's a movement.

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With over 6.5 million customers each year, 3,000+ team members and 49 venues globally, we're leading the way in action-adventure entertainment, creating epic experiences that inspire movement, self-expression and human connection.

n

Our adrenaline playgrounds bring people together through trampolines, adventure challenges and freestyle fun, welcoming everyone from pre-schoolers to elite athletes. But the real magic? Our Tribe.

n

At BOUNCE, our people bring the experience to life. We're passionate about creating unforgettable customer experiences while building a culture where people can grow, have fun and make an impact.

n

Our values - Unity, Accountability, Passion and Keeping it Fresh, guide how we lead our teams, run our venues and show up for our customers.

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And as we continue our Road Trip to 100 venues, there's never been a more exciting time to join us.

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Your Next Move: Venue Management

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At BOUNCE, no two days are the same. One minute you could be coaching your team through a busy Saturday session, the next you're solving a customer challenge, jumping into the action on the floor or making a call that keeps the entire venue running smoothly.

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As an Assistant Venue Manager, you're not here to simply support from the sidelines. You're part of the leadership team helping run the show.

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Working alongside the Venue Manager, you'll play a key role in leading the venue, driving performance, developing your team and creating the kind of customer experiences people remember long after they've left.

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You'll have genuine ownership, real responsibility and the opportunity to make a visible impact every day.

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You'll lead a diverse, energetic team. You'll coach and develop emerging talent. You'll keep customers coming back. You'll drive commercial performance. You'll make sure safety and operational standards are world-class. And when the Venue Manager is away, you'll step up and take the lead.

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It's fast. It's hands-on. It's people-focused. And yes - it's a lot of fun.

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What You'll Own Lead the Tribe

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- Support the Venue Manager to lead, coach and motivate a dynamic venue team.
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- Build a culture of teamwork, accountability, progression and fun.
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- Develop your team's capability, confidence and performance through coaching and feedback.
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- Lead from the front and set the standard for customer experience, safety and performance.
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- Help create an workplace where our young team members can thrive.
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Own the Customer Experience

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- Create unforgettable experiences for every customer who walks through our doors.
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- Lead your team to deliver world-class customer service.
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- Respond to customer feedback and turn opportunities into better experiences.
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- Ensure the venue is energetic, welcoming, clean and ready for action.
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Drive Venue Performance

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- Support the Venue Manager to deliver key venue KPIs across sales, customer experience, safety, labour and COGS.
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- Identify opportunities to improve performance and commercial results.
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- Help manage labour effectively and ensure the right people are in the right place at the right time.
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- Use venue performance data to make informed decisions and drive continuous improvement.
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Keep Things Safe & Running Smoothly

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- Maintain the highest standards of safety, compliance and risk management.
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- Ensure operational procedures and standards are followed consistently.
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- Identify and address operational risks before they become problems.
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- Keep the venue running smoothly, efficiently and to BOUNCE standards.
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Step Up & Lead

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- Act as Venue Manager when required, taking ownership of the venue and team.
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- Make confident decisions in a fast-paced environment.
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- Lead through challenges and keep the team focused when things get busy.
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- Be a trusted partner to the Venue Manager and wider leadership team.
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What You Bring to the Tribe

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We're looking for a natural leader who loves people, thrives in a fast-paced environment and isn't afraid to get stuck in.

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You might come from hospitality, retail, fitness, recreation, entertainment, leisure or another high-volume customer environment — what matters most is your ability to lead people and deliver great outcomes.

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You'll bring:

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- Leadership experience in a fast-paced, customer-focused environment.
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- A genuine passion for coaching, developing and motivating people.
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- Experience leading teams, ideally including younger team members.
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- Strong commercial awareness and an understanding of sales, labour, cost control and operational performance.
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- A customer-first mindset and a passion for creating great experiences.
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- Confidence making decisions and taking ownership when things get busy.
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- Resilience, adaptability and a positive attitude.
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- A hands-on approach — you're happiest leading from the floor, not the sidelines.
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- A natural ability to bring people together and create a strong team culture.
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Most importantly, you bring the energy.

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You're someone who gets people moving, makes things happen and leaves the place better than you found it.

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Why You'll Love Being Part of BOUNCE

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At BOUNCE, work doesn't feel like work when you're surrounded by people who bring the energy.

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You'll be part of a high-performance, high-energy culture where progression is real, leadership is encouraged and no two days are the same.

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Whether you're taking your first step into senior venue leadership or you're ready to build towards becoming a Venue Manager, we'll give you the tools, support and opportunities to keep progressing.

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Here's What's in It for You

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- Career Progression & Growth – Access leadership development and personal growth programs designed to help you take your career further.
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- Bonus Structure – Earn performance-based incentives on top of your salary.
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- Free BOUNCE Passes – Jump, leap and fly whenever you like, plus get your friends and family involved with regular free passes.
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- BOUNCE Team Academy – Learn new tricks and skills from the pros.
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- A Culture That Celebrates YOU – Quarterly engagement surveys, Town Halls and recognition awards ensure your voice is heard and your contribution is recognised.
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- Extra Recharge Time – Enjoy 8 additional BOUNCE Days Off (BDOs) plus paid birthday leave.
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- Work-Life Balance – Work only one weekend day per week and two public holidays a year.
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- Paid Parental Leave – Supporting you during life's biggest milestones.
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- Recruitment Referral Incentives – Bring awesome talent into the Tribe and get rewarded.
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- Café Discounts – 50% off for salaried team members — because your morning coffee should be stress-free.
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- Mental Health & Wellbeing Support – Access Telus Health (EAP), including Nurse on Call, mental health resources and professional support.
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Take the Leap

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This isn't just another management job.

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It's your opportunity to lead a high-energy venue, build an incredible team, create unforgettable customer experiences and develop the skills to take your career further.

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If you're ready to step up, lead from the front and be part of something bigger, we want to hear from you.

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Ready to take the leap? Apply now!

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Please refer to our Privacy Collection Statement here: https://www.bounceinc.com.au/careers-privacy-collection-statement

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📌 Venue Management @ BOUNCE Gold Coast (City of Gold Coast)
🏢 BOUNCEinc
📍 City of Gold Coast