We are recruiting for a Service Centre Consultant to join a fast-paced mortgage support team based in Kogarah. This role involves supporting brokers by providing updates on the status of home loan applications and handling related enquiries.
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This opportunity suits someone with a strong risk mindset, experience in customer service or contact centres, and an interest in banking or financial services.
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About the role
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- Handling inbound calls from mortgage brokers regarding the status of mortgage applications
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- Providing accurate and timely updates in line with policies, procedures, and risk frameworks
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- Working in a high-volume contact centre environment
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- Managing multiple systems while maintaining attention to detail and compliance
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- 12-month contract
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- Possibility to transition to permanent employment, subject to performance and business requirements
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Working hours
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- Monday to Friday rotating shifts
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- Standard shifts typically 9:00am - 5:00pm
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- 4 weeks of full-time training, Monday to Friday (no late shifts during training)
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What we're looking for
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- Previous experience in a contact centre environment, ideally within financial services or a fast-paced customer service setting
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- Solid risk awareness and ability to follow defined processes
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- Good financial acumen or interest in mortgages and lending
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- Confident phone manner and clear communication skills
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- Strong attention to detail and ability to work across multiple systems
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Additional information
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- On-site role based in Kogarah, Sydney
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- Candidates must have full work rights suitable for a 12-month contract with potential permanent conversion
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Talent Solutions as part of ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.
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Aboriginal and Torres Strait Islander people are encouraged to apply.
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By submitting your resume and other personal information with this application you are consenting to this information being collected in line with our privacy policy. Follow the link to learn more - www.manpowergroup.com.au/privacy-policy
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📌 Service Centre Consultant - Mortgages (New South Wales)
🏢 ManpowerGroup Australia
📍 New South Wales
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