Job Description

JD - [TBC] Technical Business Analyst, Integration Delivery

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[TBC] Technical Business Analyst, Integration Delivery _______

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About Ordermentum and the role

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At Ordermentum, our purpose is to create a more sustainable food and beverage industry by

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enabling venues and suppliers to trade smarter. Since 2014, our network has grown to 50,000

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cafes, restaurants, and bars - over half the venues in Australia - ordering from 1,000 local

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wholesale suppliers.

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Our platform offers suppliers the most advanced ERP integrations in the industry. Orders and

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payments from customers flow seamlessly through the Ordermentum app and sync with

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suppliers' systems for account management, operations, fulfilment, finance, and more.

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To scale effectively, we're investing in a hands‐on technical IC to own integration design,

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low‐code prototyping, and project delivery. You'll work with Sales, Onboarding, and Integration

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Support to accelerate supplier onboarding and improve outcomes.

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This role is for someone who wants to design, prototype, and deliver integrations that directly

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drive supplier success and revenue growth, working closely with our Supplier Sales and

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Onboarding teams.

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What you'll do

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Sales Solution Design & System Analysis

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- Consult with suppliers to understand their core workflows and integration needs with the Ordermentum platform.
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- Facilitate workshops to gather requirements, validate designs, and align stakeholders on outcomes.
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- Recommend integration strategies, identify risks, and propose best practices to meet business and technical requirements.
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- Translate business requirements into technical design documents, balancing off‐the‐shelf Ordermentum capabilities, API integration design, and custom workflows as appropriate.
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- Collaborate with Sales and Onboarding to ensure accurate solution pitches, clear expectations, and informed design decisions.
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- Influence and negotiate with customers and stakeholders to reach the best possible solution approaches.
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Integration Project Delivery & Customer Configuration

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- Configure, test, and troubleshoot integration components hands‐on.
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- Support deployment, post‐production, and enhancements for smooth transitions to operations.
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- Use low‐code workflow tools and APIs to tailor the platform for each supplier, partnering with Product and Engineering as needed.
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- Manage end‐to‐end implementations, including third‐party integration partners and UAT.
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- Lead client workshops and solution design sessions, making configuration and technical decisions independently.
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Supplier Support & Change Management

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- Guide suppliers through upgrades and feature releases requiring action on their end.
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- Troubleshoot issues and manage client expectations throughout the integration lifecycle.
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- Serve as the primary technical point of contact for onboarding new suppliers.
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- Run internal working groups and cross‐team coordination to ensure smooth delivery.
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Required experience and skills

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- Bachelor's degree in Information Systems, Computer Science, or a related field.
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- 3+ years managing SaaS or software integration projects with clients. Experience translating business logic into platform configurations.
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- Robust technical foundation: REST APIs, system integration patterns, scripting/coding, SQL, and data modelling.
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- Excellent communication and stakeholder management skills, with the ability to manage priorities and deliver under uncertainty.
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Nice-to-Have

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- Passion for food, coffee, or hospitality; understanding of supplier operations or small business dynamics.
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- Experience with supply chain, ordering systems, or marketplaces.
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- Familiarity with agile software delivery environments.
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- Familiarity with modern AI tools (e.g., Claude Code) or workflow automation software (e.g., n8n).
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What you get

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- Attractive salary package with Employee Share Option Plan participation and wellness/education benefits.
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- Direct impact, helping thousands of small businesses across 50k+ venues and 1k+ suppliers save time and operate more efficiently.
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- Join a bright, capable team of "hospo experts and hospo lovers" tackling meaningful industry problems from our great Surry Hills office (surrounded by excellent cafes).
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- [TBC] Technical Business Analyst, Integration Deliveryn n
- About Ordermentum and the role
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- What you'll do
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- Required experience and skills
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- What you get
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📌 Technical Business Analyst (New South Wales)
🏢 The Onset Group
📍 New South Wales