Job Description

Expert IT & Telco is seeking an experienced IT Business Development Manager to grow our Managed IT, cloud, telecommunications, and business technology services.

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The role is primarily focused on Managed IT Services and recurring monthly service agreements, while also selling internet, VoIP, cybersecurity, mobile and emerging AI solutions.

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Key Responsibilities

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- Generate current business opportunities through outbound prospecting, referrals, networking, partnerships, and lead generation.
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- Build and maintain a robust pipeline of qualified Managed IT and technology opportunities.
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- Develop new recurring Managed IT Services customers and monthly service agreements.
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- Manage and grow existing customer accounts.
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- Conduct customer meetings, site visits, technology reviews, and solution consultations.
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- Understand customers' current IT infrastructure, systems, communications, and business requirements.
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- Identify technology risks, inefficiencies, and opportunities for improvement.
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- Prepare and present proposals, quotations, service agreements, and solution recommendations.
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- Manage opportunities from initial contact through consultation, proposal, negotiation, and close.
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- Work closely with internal technical, provisioning, and support teams to ensure solutions are correctly scoped and customers are smoothly onboarded.
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- Identify opportunities to consolidate multiple technology services with Expert IT & Telco.
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- Maintain accurate customer, pipeline, and opportunity information within CRM systems.
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- Achieve agreed monthly sales targets, recurring revenue targets and KPIs.
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- Follow company sales processes, commercial policies, and compliance requirements.
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- Maintain strong knowledge of IT, cloud, telecommunications, and emerging technology developments.
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- Develop long-term customer relationships that generate retention, referrals, and additional service opportunities.
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Solutions

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- Managed IT Services
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- Microsoft 365 & Cloud
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- Cybersecurity
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- Networking & Wi-Fi
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- Business Internet & NBN
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- Hardware & Equipment
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- AI and business automation solutions
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Skills & Experience

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Required

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- Minimum 2-3 years' sales experience within an MSP, IT services, or technology business in Australia.
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- Proven experience selling Managed IT Services and recurring monthly agreements.
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- Strong B2B sales and relationship-building skills.
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- Ability to generate and close new business.
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- Good understanding of business IT environments.
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- Experience using CRM systems.
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- Experience with VoIP, internet, Microsoft 365, cybersecurity, and cloud solutions will be highly regarded.
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Key Attributes

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- Motivated and results-driven
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- Customer-focused
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- Professional and reliable
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- Commercially minded
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- Interested in IT, AI, and emerging technology
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What We Offer

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- Commission structure
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- Ongoing training
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- Supportive team environment
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- Opportunity to work across IT, telecommunications, and AI solutions
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#J-18808-Ljbffr

📌 IT Business Development Manager (Williamstown)
🏢 Expert Telecommunications
📍 Williamstown