Job Description

Laneway Talent is currently seeking an experienced ServiceNow Specialist to join a client team and support the ongoing development, administration and optimisation of the ServiceNow platform.

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This is an prospect for a hands-on ServiceNow professional who can work across platform configuration, development, integrations and continuous improvement, while working closely with technical and business stakeholders.

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The Role

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You will be responsible for supporting and enhancing ServiceNow capabilities across the organisation, ensuring the platform continues to meet business and operational requirements.

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Key responsibilities include:

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- Configure, develop and maintain the ServiceNow platform
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- Develop and enhance ServiceNow applications, workflows and modules
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- Gather requirements and translate business needs into effective ServiceNow solutions
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- Develop and maintain workflows, business rules, scripts and integrations
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- Support platform administration, configuration and troubleshooting
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- Develop and maintain integrations between ServiceNow and other enterprise systems
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- Work with stakeholders to identify opportunities for automation and process improvement
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- Support testing, releases and deployment activitiesInvestigate and resolve platform issues and defects
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- Maintain technical documentation and platform standards
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- Contribute to ServiceNow governance, security and best-practice practices
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- Provide technical advice and support to business and technology teams
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- Assist with continuous improvement and optimisation of the ServiceNow environment
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About You

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We are looking for a ServiceNow Specialist with strong hands-on experience across the ServiceNow platform.

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You will ideally have:

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- Strong ServiceNow development and configuration experience
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- Experience with ServiceNow modules such as ITSM, ITOM, CSM or HRSD
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- Strong knowledge of ServiceNow workflows and platform configuration
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- Experience developing integrations with ServiceNow
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- Understanding of REST and SOAP APIs
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- Experience with ServiceNow administration and troubleshooting
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- Strong understanding of ITIL and service management principles
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- Experience working with technical and business stakeholders
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- Strong analytical and problem-solving skills
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- Excellent communication and documentation skills
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- Ability to work independently and as part of a broader technology team
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Nice to Have

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- ServiceNow Certified System Administrator (CSA)
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- ServiceNow Certified Application Developer (CAD)
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- Experience with ServiceNow implementation or transformation programs
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- Experience with enterprise-scale ServiceNow environments
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- Experience with automated testing and deployment
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- Experience working in Agile delivery environments
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Why Laneway

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At Laneway Talent, we connect talented technology professionals with organisations where they can make a genuine impact.

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We value diverse perspectives, backgrounds, and experiences, and encourage applications from people of all identities, communities, and career journeys.

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📌 ServiceNow Specialist (Victoria)
🏢 Laneway Talent
📍 Victoria