Job Description

Our Albany Member Service Centre is looking for an exceptional Member Solutions Lead to assist the manager in leading the branch.

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This is a Full Time, permanent prospect.

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In this role you'll be a crucial part of our leadership team, working closely with the Team Manager to ensure the smooth day-to-day operation of the branch.

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What you need to know:

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Location

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RAC Albany Member Service Centre

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Working hours

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Monday to Friday, 8.45am to 5.15pm

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Salary:

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$81,151 + super + performance based bonuses + Loading

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What you will be doing:

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- Manage member enquiries by engaging with them in person or via phone/email
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- Provide support and accurate general advice or up to date information on products and services.
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- Building and maintaining relationships with members recommending products tailored to suit their individual needs
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Additionally, you will be:

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- Supporting daily/weekly/monthly leadership routines with the Team Manager.
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- Motivating and leading team members to achieve outstanding results.
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- Encouraging continuous improvement in productivity, service levels, and sales.
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- Conducting monthly quality assurance assessments.
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- Developing and overseeing coaching plans for team members to address development needs.
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- Providing relief Team Manager duties when necessary.
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- Promoting RAC products and marketing campaign offerings to maximize sales opportunities.
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- Actively participating in ongoing development activities, including coaching, stand-ups, and check-ins.
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What we are looking for:

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As a member-focused organisation,



alignment to our values is essential and we are looking for a seasoned customer service professional with sales experience, ideally in a busy, multi-tasking environment.

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Additionally, the successful candidate will:

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- Be a fully trained Insurance Member Solutions Consultant, upskilled in Motor and Home products
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- Experience in working to achieving KPI's/ targets both individually & as part of a team;
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- The ability to adapt & flex within a changing work environment, embracing and participating positively in change;
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- Excellent communication skills with the ability to listen & relate well to others;
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- The ability to demonstrate empathy and resilience in assisting members in difficult situations;
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- Strong computer literacy and ability to use many applications at once whilst having conversations.
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What can we offer you?

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- Genuine career development pathways, supported by ongoing training and mentorship, offering tangible advancement opportunities.
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- Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
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- An inclusive & supportive environment, enabling all abilities to strive for success.
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- Professional career development & ongoing training.
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- Generous discounts on home, contents & car insurance, plus free roadside assistance.
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- Member benefits & opportunity to join a very active Social Club.
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If you're ready to elevate your career, develop your leadership skills and continue to drive exceptional results, we want to hear from you.

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📌 Member Solutions Lead (Albany)
🏢 Rac Wa
📍 Albany