Job Description

ServiceNow Developer - ITSM/ITOM | TSPV Clearance

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We are seeking an experienced ServiceNow Developer to work with a global consulting firm to deliver end-to-end ServiceNow solutions within highly secure Defence and government environments.

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Working across high-side and low-side networks, you will deliver secure ITSM and ITOM solutions within complex Defence and government environments in Canberra. This hands-on role will involve ServiceNow development, configuration, MID Server deployment, system integrations, testing and technical documentation across restricted and segmented networks.

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Candidates will require strong ServiceNow implementation experience, Defence or Federal Government exposure, and an active TSPV clearance. This is a hands-on project-delivery role where you will collaborate with architects, project managers and client stakeholders to deliver robust, fit-for-purpose solutions.

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- Long term contract, Canberra, ACT Located
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- Secure Defence Environment
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- TSPV (Top Secret Positive Vetting) Required
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Key Responsibilities

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- Design and implement ServiceNow ITSM and ITOM solutions within secure environments
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- Deliver Incident, Problem, Change, Request, CMDB and Service Catalogue workflows
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- Configure Discovery, Service Mapping, Event Management and Orchestration capabilities
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- Deploy and troubleshoot MID Servers across segmented and restricted networks
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- Develop ServiceNow functionality using JavaScript, GlideScript, Business Rules, Script Includes, Client Scripts,



UI Policies and Flow Designer
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- Build integrations using REST, SOAP, LDAP, file-based interfaces and e-bonding
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- Facilitate requirements workshops and solution walkthroughs with technical and business stakeholders
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- Develop and execute unit, system integration and user acceptance testing
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- Support data migration, cutover and go-live activities
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- Produce solution designs, as-built documentation, runbooks and knowledge-transfer materials
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- Ensure solutions comply with the Australian Government ISM, PSPF and client security requirements
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Skills/ Experience Required:

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- An active TSPV security clearance
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- At least two years of hands-on ServiceNow, Microsoft Service Manager or BMC implementation experience across multiple project lifecycles
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- Strong ServiceNow ITSM experience across Incident, Problem, Change, CMDB, Service Catalogue and Service Portal
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- Solid ITOM experience, including Discovery, Service Mapping, Event Management and MID Server architecture
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- ServiceNow development experience using JavaScript and platform scripting capabilities
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- Experience configuring and troubleshooting MID Servers within segmented network environments
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- Strong knowledge of integration patterns, including REST, SOAP, LDAP and file-based integrations
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- Experience working within Australian Defence or Federal Government environments
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- Strong stakeholder engagement and technical documentation skills
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📌 ServiceNow Developer- TSPV Just posted (Canberra)
🏢 NW People Group
📍 Canberra