Job Description

At Refinery Group, we hire for attitude as much as experience.

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We'relooking for people who lead from the floor.

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The people who know gaming operations inside and out, build strong relationships with guests, support their team, and take pride in running safe,compliantand high-performing venues. Experience matters, but so do leadership,professionalismand a genuine passion for hospitality.

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Ifyou'rean experienced Gaming Supervisor ready to take the next step,we'dlove to hear from you.

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About the Opportunity

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The Angel of Malvern is entering an exciting new chapter under Refinery Group.

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As a well-known local venue, The Angel is being revitalised with a strong focus on hospitality, guestexperienceand operational excellence.We'reseeking an experienced Gaming Supervisor who's ready to take the next step in leading the day-to-day gaming operation and help shape the future success of the venue.

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This role is perfect for someone who thrives in a fast-paced environment, enjoys leading from the floor and understands the balance between exceptional guest service, commercialperformanceand regulatory compliance.

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Working closely with the Venue Manager and wider leadership team,you'lloversee gaming operations, support and develop team members, ensure compliance standards aremaintained, and create a welcoming environment where guests feel valued and looked after.

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This is a fantastic opportunity to join a growing hospitality group and make a genuine impact within a venue undergoing transformation.

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Why Join Us

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Shape one of Melbourne's mostanticipatednew hospitality destinations

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Discounts across all Refinery Group businesses

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Supportive leadership and a positive, collaborative team culture

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Training and Master Classes with industry leading experts like Justin North and Liam Burns

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Annual staff parties

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Opportunities across bars, restaurant service,eventsand functions

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Career pathways within our expanding hospitality portfolio

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Training and development

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Employee referral scheme– paying up to $600 persuccessfulcandidate

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Free staff meals on shift

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Join a passionate, ambitious team with a shared vision for excellence

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About You

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You'rea hospitality professional who understands that great gaming operations start with great guest experiences.

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You are confident leading teams, passionate about compliance and operational standards, and enjoy being actively involved in the day-to-day running of a busy gaming workplace.

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You'llalso bring:

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- Minimum 5 years' experience as a Gaming Supervisor or similar leadership role
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- Strong understanding of Victorian gaming regulations and compliance requirements
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- Knowledge of Victorian liquor licensing and hospitality legislation
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- Experience managing gaming operations, cash handlingproceduresand venue compliance
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- Excellent communication and stakeholder management skills
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- Strong organisational skills and attention to detail
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- A hands-on leadership style with a solutions-focused mindset
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- A genuine passion for hospitality and guest service
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- Current RSA, RSGand Victorian Gaming Industry Employee Licence
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- Availability to work a rotating roster including evenings,weekendsand public holidays
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What You'll Be Doing

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- Overseeing the day-to-day operation of the gaming department
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- Leading,coachingand supporting gaming team members
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- Ensuring compliance with all gaming, liquor licensing, WH&S; and company requirements
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- Managing gaming staff rosters,trainingand performance standards
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- Maintaining gaming equipment audits, cashmanagementand banking procedures
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- Supporting venue security,openingand closing procedures, and asset protection
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- Building strong relationships with guests and resolving issues professionally
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- Collaborating with venue leadership to drive operational excellence and guest satisfaction
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- Identifyingopportunities to improve processes,performanceand the overall guest experience
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Join us on this exciting journey and help shape a hospitality experience Melbournewon'tforget.

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📌 Gaming Manager - The Angel of Malvern (Victoria)
🏢 Refinery Group
📍 Victoria