Concentrix is seeking a skilled CCaaS Support Engineer with hands-on experience in Amazon Connect and/or Genesys Cloud. The role focuses on Level 1/2 support, IVR configuration, and call routing to ensure high availability of contact center platforms.
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The successful candidate will monitor incidents, coordinate with internal teams and vendors, and contribute to knowledge base improvements. On-call coverage and Australia-based operations are possible, with a robust emphasis on customer
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📌 CCaaS Support Engineer -- Amazon Connect & Genesys Expert (Victoria)
🏢 Concentrix
📍 Victoria
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