Job Description

Working within the Study Hub environment, you will provide day-to-day, student-facing support and help create a welcoming, inclusive and supportive environment for students.

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Key responsibilities include:

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- Providing introductory academic and study support to students
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- Assisting students with assignments, study strategies and organisational skills
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- Supporting students to navigate university systems, processes and services
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- Providing digital literacy assistance and support with online learning platforms and academic technologies
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- Assisting students with online research tools and the ethical use of AI
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- Supporting students who may be first in their family to attend university or unfamiliar with higher education
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- Providing initial triage and referring students to appropriate wellbeing or specialist services when required
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- Maintaining accurate student support records using spreadsheets or CRM systems
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- Supporting workshops, information sessions and student engagement activities
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- Assisting with promoting Study Hub activities and building student engagement
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- Supporting networking and peer initiatives that foster a sense of community within the Study Hub
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- Contributing to a welcoming and inclusive study environment that supports student success and wellbeing
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- Working in accordance with relevant University policies, procedures, confidentiality requirements and higher education legislation
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About You

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We're looking for a confident and student-focused learning support professional who enjoys working directly with students and can provide practical guidance in a welcoming and inclusive environment.

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You'll bring:

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- Experience in student support, learning support, academic support, higher education,



adult learning or a similar environment
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- Strong communication and interpersonal skills, with the ability to build rapport with a diverse range of students
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- Confidence providing introductory academic, study and organisational support
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- Strong digital literacy and confidence navigating online learning platforms and university systems
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- The ability to explain information clearly and support students who may be unfamiliar with higher education
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- Strong judgement and the ability to recognise when students require referral to specialist or wellbeing services
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- The ability to work independently and confidently in a student-facing environment
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- Strong organisational skills and attention to detail
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- A collaborative and inclusive approach to supporting students and contributing to Study Hub activities
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- Previous experience in student support, learning support, academic support, higher education, adult learning or a closely related environment
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- Demonstrated ability to provide practical study, learning or digital support to students or learners
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- Strong communication and interpersonal skills
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- Confidence working independently in a student-facing environment
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- Robust digital literacy and ability to navigate online systems and platforms
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- Availability to work on-site at the Broadmeadows and/or Epping Study Hubs
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What's on Offer

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- Casual opportunity through to the end of semester
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- Potential for further casual work during future busy periods
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- On-site, student-facing environment
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- Opportunity to support students and contribute to their university experience
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- Work within a supportive and inclusive Study Hub environment
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- Opportunity to make a meaningful contribution to student success
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📌 Learning Support Advisor (Williamstown)
🏢 Dixon Appointments
📍 Williamstown