Job Description

We are working with an established medium-sized HR technology and advisory business supporting organisations with everyday employee and workplace matters. It combines digital solutions with practical advice to help clients manage people, policies, contracts and compliance.

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They are now looking for an experienced Employment Relations Team Leader to lead their advice function in Sydney.

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About the role

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This is a hands-on leadership position. You will manage and support a team helping them deliver consistent, practical and timely advice to clients.

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You will be responsible for day-to-day team leadership, coaching, quality reviews, workflow management and identifying ways to improve the service.
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- An established ER or HR manager who enjoys coaching people and improving operations; or
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- A senior ER advisor ready to take the next step into leadership.
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The level can be tailored to the successful candidate's experience.

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Key responsibilities

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- Lead and coach a team of 10
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- Hold regular one-to-ones, team meetings and quality discussions.
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- Support advisers with complex matters and escalated client queries.
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- Monitor workloads, service levels and case flow.
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- Provide employment-relations advice when required.
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- Review advice for quality, accuracy and consistency.
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- Identify trends, recurring issues and opportunities to improve processes.
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- Help develop policies, contracts, templates and client resources.
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- Track performance data and prepare reports for senior management.
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- Work with internal teams to improve the customer journey and product knowledge.
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- Support training, webinars and product demonstrations.
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What we're looking for You will ideally have:

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- Experience leading or supervising an HR or employment-relations advice team.
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- Strong knowledge of Australian employment legislation and workplace practices.
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- Confidence managing escalations and sensitive employee matters.
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- Experience coaching advisers and improving quality.
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- A practical approach to applying employment law in a commercial environment.
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- Strong communication and stakeholder-management skills.
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- The ability to manage competing priorities in a busy, high-volume setting.
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Experience with up-to-date awards, contracts, workplace policies, performance management and WHS would be advantageous.

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This role may also suit you if... You are a senior ER advisor or consultant who has informally coached colleagues, reviewed advice or acted as a subject-matter expert and is ready to move into a formal leadership role.

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What's on offer

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- A genuine opportunity to make a difference to the function.
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- A supportive and coaching-led leadership environment.
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- Exposure to a broad range of client employment matters.
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- A clear pathway into broader service leadership.
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- A permanent role based in Sydney.
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- Flexibility on level, depending on your experience.
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This is an office-first workplace, with the expectation that employees work from the office five days per week.

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📌 Human Resources Team Leader (New South Wales)
🏢 Sharp & Carter
📍 New South Wales