About the role

Treatment Coordinators are an integral part of delivering an outstanding patient experience while also contributing directly to the continued growth and success of the practice. This role extends well beyond administration.

Key responsibilities

Developing authentic relationships with patients and establishing trust throughout their treatment journey

Taking the time to understand each patient's individual needs, objectives, concerns and any obstacles to treatment

Communicating treatment recommendations clearly, including the proposed plan and required next steps

Discussing treatment costs, payment methods and available financing options with patients

Responding to patient enquiries and providing reassurance when concerns or questions arise

Preparing tailored patient resources and treatment-planning information to support informed decision-making

Facilitating treatment acceptance and ensuring a smooth transition to the scheduling team

Maintaining contact with patients who require additional time before committing to treatment

Providing consistently high-quality communication while keeping patient information and records accurate and up to date

About you

Communicate effectively with a wide range of patients and personality types

Build genuine connections and create a sense of trust and comfort from the outset

Have confident, respectful conversations about complex treatment options and significant financial commitments

Bring a results-focused and commercially aware mindset to the role

Work comfortably with agreed targets, KPIs and performance expectations

Stay organised and consistent when managing patient follow-up and ongoing communication





Understand the underlying concerns that may prevent a patient from proceeding and work with them to identify suitable solutions

Present themselves professionally and communicate with confidence in a consultation setting

Be open to feedback, coaching and continuous development in treatment coordination and communication

Previous experience in treatment coordination, dentistry, healthcare, consultative sales or another high-value client-facing role will be considered highly beneficial

Benefits

Earning potential of $45-$55 per hour, combining a base rate with performance-based incentives

A results-focused incentive program designed to recognise and reward performance

Comprehensive onboarding and training across treatment coordination processes and patient journey

Access to career development opportunities and relevant external education

Experience across a broad range of dentistry, including comprehensive, cosmetic, implant and surgical treatments

Contemporary systems and technology designed to streamline patient communication and follow-up

Guidance and support from an experienced clinical and leadership team

We are committed to investing in our people and developing their capabilities. We’re looking for someone who is eager to become highly proficient in treatment coordination and make a meaningful impact, rather than simply completing the day-to-day requirements of the position.

If you’re an engaging communicator who enjoys working towards meaningful results and genuinely cares about helping patients take the next step towards treatment that can positively impact their health, wellbeing and confidence, we’d be keen to hear from you.

#J-18808-Ljbffr

📌 Experienced Treatment Coordinator (Canberra)
🏢 Bruce Dental Practice
📍 Canberra