Job Description

National Transport and 3PL company seeking an experienced and proactive IT Manager to oversee our day-to-day IT operations, vendor relationships, and systems. This role is ideal for someone who enjoys being hands-on, while also contributing to the long-term improvement and direction of our systems and infrastructure.

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Key responsibilities include:

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- Act as the primary point of contact for day-to-day IT operations, working closely with the managed services providers
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- Monitor and manage service delivery against SLAs, escalating and resolving issues where required
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- Provide hands-on support across Microsoft systems, users, infrastructure, warehouse management and transport management software when needed
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- Maintain relationships with key technology vendors and coordinate hardware and software procurement
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- Assist in maintaining and executing the IT roadmap in line with business requirements
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- Identify and implement practical improvements to systems, processes, and user experience
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- Maintain cybersecurity controls including user access, backups, and endpoint protection
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- Monitor system performance, risks, and vulnerabilities, and take proactive corrective action
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- Deliver and support system upgrades, implementations, and small-to-large IT projects
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Experience and qualifications:

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- Hands-on experience supporting IT systems including Windows server, Windows desktops, Microsoft 365, Azure, infrastructure, and end users
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- Proven experience in an IT Manager, IT Lead, or senior systems administration role
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- Robust time management and organisational skills, with the ability to prioritise across multiple tasks and stakeholders
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- Excellent communication skills, with the ability to translate technical concepts for non-technical users
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- High level of ownership, with a proactive approach and pride in delivering quality outcomes
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📌 IT Administrator (New South Wales)
🏢 seek.com.au
📍 New South Wales