Job Description

Fantasy Caravan is looking for an experienced and hands-on Branch Manager to lead our Coopers Plain branch operation.

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This is a broad business leadership role with responsibility for the overall performance of the branch, including sales, customer experience, deliveries, service, workshop operations, team performance and cost control.

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We are looking for someone who can take ownership of a branch, organise people and priorities, solve problems and deliver results.

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Branch Manager – Coopers Plain

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Sales | Operations | Customer Experience | Team Leadership

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The Role

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You will be responsible for ensuring the Queensland branch operates effectively across the full customer journey — from sales through to delivery and after-sales support.

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Key responsibilities include:

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- Lead the overall day-to-day operation of the branch.
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- Drive sales performance and support the sales team to achieve targets.
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- Ensure customer deliveries are properly planned and executed.
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- Oversee service, warranty and workshop operations.
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- Organise the team, workload and priorities across the branch.
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- Maintain a high standard of customer experience and resolve issues effectively.
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- Manage branch expenses, resources and operating efficiency.
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- Ensure company systems, records and reporting are maintained accurately.
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- Coordinate local caravan shows, events and branch activities.
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- Work closely with Head Office to achieve company and branch objectives.
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About You

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We are looking for someone who combines leadership with practical execution.

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You should be:

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- Commercially minded and results focused.
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- A strong organiser and problem solver.
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- Comfortable managing different functions and priorities.
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- Confident dealing with customers and leading a team.
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- Capable of making decisions and taking responsibility for outcomes.
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- Comfortable using CRM, business systems and reporting tools.
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- Able to manage costs and branch resources responsibly.
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- Willing to stay close to the operation and support the team when required.
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Experience in caravans, automotive, dealerships, retail, service, workshops, machinery, marine or a similar operational setting would be highly regarded.

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Sales experience and previous responsibility for a branch, dealership or business unit would also be an advantage.

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What Success Looks Like

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You will build a branch that:

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- Achieves its sales and business targets.
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- Delivers a strong customer experience.
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- Runs an organised and efficient operation.
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- Resolves problems quickly.
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- Controls costs and resources effectively.
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- Has a capable, accountable and well-organised team.
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This is an opportunity for someone who wants genuine responsibility for running and growing a significant part of the Fantasy Caravan business.

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📌 Branch Manager Caravan (Queensland)
🏢 Fantasy Caravan
📍 Queensland