Job Description

Total Mobile Mechanical Services – Gladstone QLD

n

Great with people? We can teach you the rest.

n

Total Mobile Mechanical Services is growing, and we're looking for a Customer Service Advisor to join our team.

n

This is a key role in our business.

n

You'll be the first point of contact for our customers and the link between them and our workshop team. From booking a vehicle in to handing the keys back, you'll make sure our customers are kept informed, looked after and confident their vehicle is in good hands.

n

If you're naturally good with people, highly organised and like being in the middle of a busy workplace, this could be a great fit.

n

What you'll be doing

n

No two days will be exactly the same. You'll:

n

n
- Welcome customers and answer phone and email enquiries
n
- Book vehicles and coordinate the workshop diary
n
- Talk customers through servicing and repair requirements
n
- Keep customers updated while their vehicle is with us
n
- Follow up quote approvals
n
- Liaise with technicians, customers and suppliers
n
- Coordinate parts and follow up outstanding orders
n
- Assist in preparation of invoices and process payments
n
- Keep customer and job information up to date
n
- Help make sure jobs move smoothly through the workshop
n

n

Most importantly, you'll make sure our customers receive the level of service we'd expect ourselves.

n

Who are we looking for?

n

We're hiring for the person, not just the resume.

n

You might already be a Service Advisor or have automotive experience. Great.

n

But you might also come from customer service, reception, administration,



retail, equipment hire, trade supply or another busy service environment.

n

What matters to us is that you:

n

n
- Genuinely enjoy dealing with people
n
- Are warm, confident and professional
n
- Communicate clearly and keep people informed
n
- Are organised and comfortable juggling priorities
n
- Take ownership and follow things through
n
- Stay calm when things get busy
n
- Are comfortable using computers and learning new systems
n
- Work well as part of a team
n
- Bring a positive attitude to work
n

n

Automotive knowledge is an advantage, but it isn't essential.

n

We'll teach the right person our systems, processes and the technical side they need to know.

n

Why join TMMS?

n

We're not a big dealership or corporate operation.

n

We're a locally owned Gladstone business that's growing quickly and building a robust team around us.

n

You'll know the people you work with, get to know our regular customers and have the opportunity to become an important part of the business.

n

We offer:

n

n
- Full-time, stable employment
n
- Monday to Friday work
n
- A busy and varied role
n
- Training and support
n
- A friendly, practical team
n
- The opportunity to grow with the business
n
- A role where your contribution genuinely matters
n

n

We work hard, have a laugh and take pride in looking after our customers and getting the job done properly.

n

Sound like you?

n

If you're a people person who loves providing great service and wants to be part of a growing local business, we'd like to hear from you.

n

#J-18808-Ljbffr

📌 Customer Service Advisor (Gladstone Central)
🏢 Total Mobile Mechanical Services
📍 Gladstone Central