Job Description

Job Description

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- Obtain and review medical, financial, investigative, and rehabilitation reports to support the accurate assessment of individual claims.
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- Ensure legislative compliance timeframes are met while conducting ongoing reviews of medical, financial, investigative, and rehabilitation reports.
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- Develop and implement appropriate strategies to resolve claims efficiently and cost-effectively.
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- Facilitate early access to appropriate rehabilitation services so injured workers can achieve the best possible recovery outcomes.
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- Deliver exceptional customer service to legislative authorities, employers, and injured workers through legislative compliance, timely responses, and efficient claim management.
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What You'll Bring

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- Previous Workers Compensation or personal injury claims experience, with a proven track record of delivering results.
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- The ability to demonstrate compassion and empathy when supporting customers through challenging circumstances.
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- Allied Health experience is highly regarded.
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- Strong verbal communication skills, with the ability to listen, build rapport, communicate complex information, and negotiate with a variety of stakeholders, including claimants, third-party providers, external bodies, and internal teams.
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- Excellent administrative and written communication skills, with the ability to effectively manage all aspects of a claim within legislative requirements.
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- A strong commitment to customer outcomes and a high degree of integrity, helping to meet and exceed customer expectations.
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What We Can Offer You

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At Suncorp, we offer benefits that support, empower, and reward our people. Some of our advantages include:

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- Competitive annual salary.
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- Comprehensive training and support from day one, including formal learning, coaching, and on-the-job development.
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- The opportunity to join a supportive team that genuinely cares about its people.
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- Flexible work arrangements, including a hybrid working model.
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- Employee discounts and rewards across major Australian retailers, including Myer, David Jones, Coles, and Woolworths, plus discounts on Suncorp products and insurance for eligible permanent employees.
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- Study support for eligible employees.
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- 20 weeks of paid parental leave for primary carers.
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- Wellness programs, including discounted health insurance and gym memberships.
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Why Suncorp

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At Suncorp, our purpose is to build futures and protect what matters.

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If you're looking for a role where you can develop your skills, build a rewarding career, and make a genuine difference to people's lives, we'd love to hear from you.

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If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to contact [email protected] for a confidential conversation.

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📌 Claims Advisor (New South Wales)
🏢 Suncorp Group
📍 New South Wales