Job Description

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us! At Centorrino Technologies (CT), we're more than just tech-we're a community that goes beyond expectations. We've been recognised as a Great Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68. And we're not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Commercial Transformation Lead to join our team in Melbourne or Sydney.

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We're looking for a commercially minded transformation operator to lead high-impact business initiatives that shape how CT scales, integrates and performs. This role goes beyond traditional project management, bringing together commercial thinking, cross-functional execution, change leadership and strong executive communication to deliver outcomes across people, process, systems, client experience and operational performance.

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We are open to full time or part time arrangements for this role. This role will also require occasional interstate travel.

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Requirements

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What you'll do:

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- Lead strategic commercial and operational transformation initiatives from concept through to adoption and benefits realisation
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- Translate executive priorities and commercial opportunities into clear plans, milestones, accountabilities and decision points
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- Define initiative scope, success measures and commercial outcomes with executives and senior stakeholders
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- Develop practical delivery plans that consider sequencing, resourcing, readiness, business risk, client impact and financial implications
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- Assess trade-offs and recommend options that balance value, cost, risk, speed, quality and operational capacity
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- Establish effective operating rhythms, governance forums and reporting that support timely decisions and accountability
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- Provide concise, commercially focused executive reporting covering progress, risks, dependencies, decisions and business impact
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- Track milestones, risks, budget considerations, benefits realisation and commercial outcomes, escalating issues with recommended actions
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- Facilitate outcome-focused meetings, ensuring decisions are captured, ownership is clear and actions are followed through
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- Act as a trusted transformation partner to executives and senior leaders,



influencing across functions and keeping focus on enterprise outcomes
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- Lead practical change and adoption approaches across people, process, technology, client experience and ways of working
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- Assess change impacts, stakeholder readiness, communications, training needs and adoption risks, managing resistance with confidence and commercial judgement
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- Partner across People & Culture, Finance, ITS, Operations, Sales, Service Delivery and other functions to embed sustainable change
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- Lead integration planning and execution for acquisitions, mergers and newly onboarded business areas, considering commercial, operational, people, process, systems and client impacts
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- Coordinate cross-functional integration work streams, managing milestones, dependencies, risks, communications, decision points and success measures
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- Identify and manage integration risks including cultural alignment, role clarity, process gaps, client impact, financial assumptions and operational readiness
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- Support business cases and benefits realisation tracking to ensure transformation delivers measurable commercial and operational outcomes
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- Conduct post-implementation reviews, capture lessons learned and drive continuous improvement across processes, frameworks and delivery methodologies
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What you'll bring:

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- Proven experience in a commercial transformation, strategic operations, delivery leadership, business operations or senior project role within an IT, managed services or fast-paced operating environment
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- Demonstrated ability to lead complex cross-functional initiatives that improve business performance, operational effectiveness and customer or client outcomes
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- Experience delivering internal business transformation projects (not just customer delivery)
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- Experience supporting M&A;, business integration, acquisition onboarding or market expansion, including cross-functional planning,



stakeholder alignment and change adoption
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- Strong commercial acumen, with the ability to understand revenue, margin, cost drivers, productivity impacts, benefits realisation and return on investment
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- Ability to build practical plans, operating rhythms, dashboards and executive updates that create clarity and momentum
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- Robust analytical and problem-solving abilities
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- Strong Agile delivery capability with pragmatic application (not dogmatic)
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- Excellent stakeholder management, including executive-level engagement
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- Operates with accountability, gravitas, commercial judgement and the ability to translate business drivers into clear outcomes
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- Strong change management capability, including the ability to assess impacts, engage stakeholders, shape communications and support adoption across functions
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- Ability to balance detail with big-picture thinking
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- Confident communicator with strong facilitation skills
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- Detail-oriented with a high level of accuracy and a commitment to meeting tight deadlines.
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- Ability to manage ambiguity and adapt to a rapidly changing business environment to prioritise accordingly.
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- Strong interpersonal skills, intellectual rigour and curiosity, and ability to work as part of a team in a fast-paced environment.
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- Occasional travel may be required to project sites or stakeholder locations.
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Benefits:

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Why You'll Love Working Here:

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Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

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- Hybrid working (for majority of our roles) with team anchor days to support collaboration
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- Extensive training and development opportunities that enable continual growth as part of your career planning
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- Extensive discounts and benefits to maximise your money
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- A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs
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- Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture
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CT celebrates diversity and enables every voice to be heard as we drive to create the world we want.

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Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

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📌 Commercial Transformation Lead (New South Wales)
🏢 Centorrino Technologies
📍 New South Wales