Reporting directly to the Director, you will lead the people, performance and safety functions across Rivercity Maintenance.

This is a hands-on role focused on supporting our managers, developing our people, improving accountability and helping strengthen the systems that support our growing business.

You will spend time both in the office and out in the field with our technicians and supervisors, giving you a practical understanding of how the business operates and where improvements can be made.

The role offers significant autonomy and the opportunity to directly influence how our people, safety and performance systems develop as the company continues to grow.

You will also have access to experienced external health and safety advisors who provide specialist WHS guidance and support when required.

Key responsibilities

Manage recruitment across field and office positions

Coordinate onboarding, inductions and probation reviews for recent employees

Develop and manage employee performance reviews and development plans

Support managers with performance management and employee relations matters

Assist with disciplinary processes and workplace matters where required

Help develop supervisors and future leaders within the business

Coordinate and oversee the company's WHS management systems in conjunction with our external WHS advisors and internal management team

Review and improve SWMS, risk assessments, Take 5s and safety procedures

Conduct site safety inspections and field audits

Investigate incidents, hazards and near misses and coordinate corrective actions

Monitor employee licences, competencies, training and compliance requirements





Review completed jobs and technician documentation to improve consistency, quality and accountability

Identify recurring performance, documentation or process issues and work with managers to address them

Help improve internal systems, procedures and employee engagement across the business

Ensure all vehicles, tools, plant and equipment are appropriately serviced, maintained, tested, calibrated and compliant with applicable safety and regulatory requirements.

About you

We are looking for someone who is practical, confident and comfortable working with both management and field-based employees.

You will ideally have:

Strong HR and people management experience

Experience managing employee performance and disciplinary matters

Practical knowledge of Australian employment legislation and Modern Awards

Good working knowledge of WHS obligations and safety management systems

Experience conducting workplace or site investigations

Strong communication and interpersonal skills

Confidence having difficult conversations when required

Excellent organisation and follow-up skills

Strong computer and systems capability

A practical and commercially minded approach

The ability to work independently and take ownership of outcomes





Formal HR and/or WHS qualifications will be highly regarded.

Experience within construction, trades, maintenance, facilities management or another field-service environment would be advantageous.

About us

Rivercity Maintenance Service is a growing Brisbane-based commercial plumbing and maintenance company servicing major commercial, government, industrial and infrastructure clients throughout South East Queensland.

Established in 2011, we have grown to a team of approximately 30 people across our field and office operations.

We continue to invest in our people, systems and processes as the business grows and are looking for the right person to help us strengthen our internal capability and support the next stage of growth.

Competitive salary + super

Company vehicle or vehicle allowance

Direct access to the company Director

Significant autonomy and ownership of the role

Support from experienced external WHS advisors

Opportunity to shape our people, performance and safety functions

Join an established Brisbane business with genuine growth plans

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Your application will include the following questions:

- Which of the following statements best describes your right to work in Australia?
- What's your expected annual base salary?
- Have you completed a qualification in Work Health & Safety?
- Have you worked in a role which requires a sound understanding of the Fair Work Act?
- Do you have HR experience in the construction industry?

What can I earn as a Performance Manager

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📌 People, Safety & Performance Manager (Queensland)
🏢 Rivercity Maintenance Service
📍 Queensland