At SIXT Australia, we're revolutionizing car rental. We believe it should be as exciting as a road trip – something to look forward to! We transform everyday mobility into memorable experiences with premium vehicles and service. It's in our DNA, blending Aussie spirit with German heritage – Das Ist Good. As part of the NRMA family, a trusted member-owned brand, we provide SIXT Star Service, ensuring every move is a memorable experience.

Job Description

As theBranch Manager at Melbourne City,you'lltake ownership of a busy city location, leading the team to deliver exceptional customer experiences, strong commercialoutcomes,and operational excellence.

This is ahands-onleadership role for someone who enjoys developing people, lifting performance, and creating a positive, high-performing culture.You'llbe comfortable leading from the floor, supporting your team through busy periods,and balancing customer experience,sales,and operational priorities.

YOUR ROLE

Ready to roll up your sleeves and make things happen?Your responsibilities will include, but are not limited to:

- Lead,coach, and develop a frontline team to deliver strong sales, service, and operational outcomes.
- Drive branch sales targets, customer experience results, profitability, and operational KPIs.
- Build a positive,accountable,and team-first culture.
- Support Customer Experience Agents to deliver great service andidentifysales opportunities.
- Manage branch performance, including P&L;, costs, productivity, and daily reporting.
- Oversee fleet availability, vehicle presentation,refuelling, check-ins,and branchlogistics.
- Resolve customer issues quickly and professionally.




- Optimiserosters to meet operational demand.
- Maintain safety,compliance,and audit standards.
- Take ownership of continuous improvement across the branch.

YOUR SKILLS

You’re a natural leader who thrives in a fast-paced, target-driven environment. You’ll bring:

- Leadership Experience:Previousexperience leading a team in a sales, service, retail,operations,or customer-focused environment.
- Sales Mindset:Confidence driving performance, coaching salesbehaviours,and working towards targets.
- Coaching Style:A team-first approach with the ability to develop people, lift standards, and create accountability.
- Operational Ownership:Strong organisation, timemanagementand problem-solving skills in a busy operational environment.
- Customer Focus:A commitment to delivering a high-quality customer experience and resolving issues effectively.
- Commercial Awareness:Confidence working with KPIs, costs,productivity,and branch performance measures.
- Adaptability:A proactive, hands-on approach and the ability to work autonomously.

Car rental experience is desirable, but not essential.

All successful applicants must complete a National Criminal History Check, hold a current full driver’slicence, and have full Australian working rights.

WHAT WE OFFER

At SIXT Australia,



we offer more than just discounts - though you get those too! To ensure our employees feel valued, empowered, and celebrated, weprovidea range of benefits, including:

- Market-competitive salary package including motor vehicle,phoneand laptop.
- Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
- ComplimentarymyNRMARewards membership including free Roadside Assistance & discounts on fuel, groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more.
- Discounts on a range of NRMA personal insurance products including car, home & travel.
- Grow, progress or relocate your career and move around the NRMA Group ordifferent locationswith us.

We’refor inclusion, diversity, andrepresentingthe customers and communities we serve.That’swhy we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.

Bring your leadership to life. Drive growth, shape culture, and deliver excellence.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. SIXT Australia is not responsible for any fees related to unsolicited resumes.

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📌 Branch Manager (Melbourne)
🏢 My NRMA
📍 Melbourne