Job Description

With over 200 years of heritage, Chubb is a global leader in fire and security solutions, dedicated to protecting what matters most and giving our customers peace of mind.As part of APi Group, a global leader in safety and specialty services, Chubb brings industry‐leading expertise, trusted reliability, and forward‐thinking technology to every customer and community we serve.

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About Us

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With over 200 years of heritage, Chubb is a global leader in fire and security solutions, dedicated to protecting what matters most and giving our customers peace of mind.As part of APi Group, a global leader in safety and specialty services, Chubb brings industry‐leading expertise, trusted reliability, and forward‐thinking technology to every customer and community we serve.

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About the Role

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Chubb Fire & Security Australia is seeking a proactive and customer-focused Customer Service Specialist to join our Key Accounts team. As the central point of contact for our National Key Account customers, you will play a vital role in delivering responsive, accurate and high-quality service. You will build strong relationships with customers and internal teams while ensuring service requirements and customer SLAs are consistently met.

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Key Responsibilities

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- Act as the primary contact for National Key Account customers
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- Coordinate and administer Key Account activities, including logging work orders, generating compliance reports and processing invoicing
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- Respond to customer enquiries and communications within agreed service-level timeframes
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- Build strong working relationships with Service Managers, Technicians and key customers
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- Identify customer needs, issues and priorities, ensuring they are managed effectively
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- Maintain accurate information across internal systems and customer records
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- Support the wider Key Accounts team with general administration and coordination activities
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About You

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- Australian Citizenship or Australian Permanent Residency
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- Strong computer systems
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- Excellent verbal and written communication skills
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- Strong interpersonal and stakeholder-management skills
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- Effective time-management and organisational skills
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- The ability to work independently as well as collaboratively within a team
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- A strategic mindset and the ability to understand and analyse customer needs
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- Experience in a service-related maintenance business, or knowledge of fire safety and security solutions, will be highly regarded
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Advantages

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- Free onsite parking
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- Career development opportunities within a global organisation
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- Everyone is a Leader workshops – Supporting your long-term career progression
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- Supportive team culture with strong systems, processes, and leadership backing
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- Employee discount portal across thousands of retailers (including insurance, health and groceries)
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- Fitness passport for you and your family
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Pre‐Employment Requirements

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The successful candidate will be required to undertake a mandatory pre‐employment medical assessment, Drug & Alcohol test, and a National Police Check.

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We are committed to diversity and inclusion and welcome applicants from different backgrounds. This includes people with a disability, LGBTIQA+ and all cultural backgrounds

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📌 Customer Service Specialist (Queensland)
🏢 Chubb Fire & Security
📍 Queensland