Job Description

RBC Business Solutions – Eight Mile Plains QLD

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As a Level 1.5 Support Technician, you'll be responsible for managing incoming support requests, resolving Level 1 and Level 1.5 issues, and providing onsite support when required to our clients throughout the Brisbane and Gold Coast region. This is a hands‐on role where no two days are the same. You'll work closely with senior engineers, gain exposure to a wide variety of client environments, and build the skills needed for future progression into a Level 2 role.

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Key responsibilities

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- Answering incoming support calls and responding to service requests.
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- Troubleshooting and resolving Level 1 and Level 1.5 support tickets.
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- Providing support for Microsoft 365 environments.
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- Assisting users with Windows desktop and laptop issues.
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- Managing user accounts, passwords, MFA and access requests.
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- Supporting Microsoft Teams, Outlook, OneDrive, SharePoint and Exchange Online.
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- Diagnosing printer, networking and connectivity issues.
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- Deploying and configuring desktops, laptops and peripherals.
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- Performing onsite support visits for installations, troubleshooting and user assistance.
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- Maintaining accurate ticket notes,



documentation and time entries.
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About you

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- Previous experience in an IT Helpdesk, Service Desk, Desktop Support or Technical Support role.
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- Strong troubleshooting and problem‐solving skills.
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- Experience supporting Microsoft 365, Windows OS.
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- Excellent written and verbal communication skills.
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- Strong customer service focus and professional presentation.
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- Ability to manage multiple priorities in a rapid‐paced environment.
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- High attention to detail and documentation standards.
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- A proactive attitude and willingness to learn.
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- Current Australian Driver's License and access to a reliable vehicle.
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- Clear career progression into Level 2 and infrastructure‐focused roles.
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- Exposure to diverse technologies and client environments.
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- Ongoing training, mentoring and professional development.
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- Supportive and collaborative team culture.
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- Modern office based in Eight Mile Plains.
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- Variety of remote and onsite work.
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- Mileage reimbursement for approved client visits using your own vehicle.
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📌 IT Support Technician (Queensland)
🏢 Rbc Business Solutions
📍 Queensland