Job Description

CabMaster Software is a market leader in providing design & manufacturing solutions for the cabinet making industry. We're expanding into new territories, so we're looking for a new addition to our customer support team.

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This role is a fast-paced position in IT to support our customers in their day-to-day use of our software, both onsite and online.

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Daily tasks as a team member of CabMaster Customer Support include:

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- Assisting our customers with their software questions
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- Receiving and making phone calls to customers
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- Running 1-on-1 training sessions with customers onsite and online
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- Logging software bugs for our development team
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- Liaising with management, accounts and sales teams
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Our ideal candidate is either an IT graduate with an interest in building physical things, or a tradesperson with an interest in software/IT.

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Your application will be strengthened by the following skills:

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- Great critical thinking and problem-solving skills
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- Explicit communication via phone and email
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- Can keep a cool demeanour and respectfully use de-escalation tactics
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- Outside-the-box thinking
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- Strong work ethic
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What we can offer you:

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- Work as part of our supportive team in Australia
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- Start-up and ongoing staff training
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- Opportunities for growth and promotion, especially into management and development
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- Local and international travel
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- Training will be provided. Tertiary students coming to the end of their studies and graduates are highly recommended to apply.
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📌 Customer Support Technician (Williamstown)
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📍 Williamstown