Job Description

We are seeking an organised and customer-focused Customer Care Coordinator to join an established residential construction business on a permanent, full-time basis.

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This role is responsible for managing the front of house while overseeing the customer experience following the handover of new homes. You will coordinate post-handover communication, maintenance requests and the 90-day maintenance process, ensuring clients receive professional and timely service. This is a varied role suited to someone who enjoys building strong relationships, staying organised and taking ownership of customer outcomes.

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Key Responsibilities

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- Act as the first point of contact for clients following handover
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- Coordinate the 90-day maintenance process, inspections and required trades
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- Maintain regular communication with clients at key post-handover stages
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- Track maintenance requests and follow up to ensure timely completion
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- Liaise with construction teams, trades, suppliers and contractors to resolve issues
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- Maintain accurate client records, documentation and maintenance updates
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- Coordinate weekly maintenance meetings and update relevant systems
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- Manage reception, incoming calls, visitors, deliveries and general office administration
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- Prepare handover folders, client gifts and documentation
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- Maintain office records, databases, keys and vehicle documentation
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- Assist with meetings, events, toolbox talks and other office activities
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- Complete general administrative and ad hoc duties as required
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Skills & Experience

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- Minimum 5 years' experience in reception and administration
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- Previous customer service experience
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- Robust organisational and time management skills
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- Excellent verbal, written and interpersonal communication
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- High attention to detail and a proactive approach
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- Confident using Microsoft Office and/or Google Suite
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- Strong problem-solving skills and initiative
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- Professional presentation and a customer-focused approach
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- Ability to work independently and as part of a team
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- Current NSW Class C Driver Licence and access to a reliable vehicle
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- Cert IV in Administration, Customer Service or a related qualification is desirable
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Benefits

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- Permanent full-time position
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- Join an established residential construction business
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- Varied role with a strong focus on customer relationships
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- Supportive and professional working environment
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- Monday to Friday, 38-hour working week
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- Opportunity to work closely with an experienced construction and management team
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About the Company

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Our client is an established residential construction business with a strong reputation for quality homes and customer service.

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The team is committed to delivering a positive client experience throughout the building journey, including providing ongoing support following handover.

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www.frontlineconstruction.com.au

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📌 Customer Care Coordinator (Nowra)
🏢 Frontline Recruitment Group
📍 Nowra