Job Description

ServiceNow & AIOps Delivery Lead-Melbourne

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Location: Melbourne, Australia – Mandatory
n Employment Type: Permanent
n Experience: 15+ Years
n Role Level: Senior Delivery Lead
n Eligibility: Australian PR or Australian Citizens Only

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Role Overview

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We are seeking an experienced ServiceNow & AIOps Delivery Lead to strengthen delivery governance and support the continued growth of a ServiceNow portfolio. The role will provide end-to-end governance across ServiceNow, AIOps and Enterprise Service Management initiatives, from demand and opportunity shaping through mobilisation, execution and successful delivery.

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Key Responsibilities

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- Establish and drive delivery governance across the ServiceNow and AIOps portfolio.
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- Provide oversight across multiple concurrent ServiceNow initiatives, projects and opportunities.
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- Manage governance across scope, schedule, dependencies, risks, issues, resources, quality and delivery commitments.
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- Manage the delivery pipeline from initial demand and qualification through shaping, mobilisation and execution.
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- Work with business, account, technology and delivery stakeholders to prioritise and structure incoming demand.
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- Shape opportunities into executable initiatives, including scope, delivery approach, resources, timelines, milestones and dependencies.
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- Establish appropriate estimates, delivery plans, governance and ownership before mobilisation.
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- Provide portfolio governance across ServiceNow AIOps, ITOM, ITSM, Enterprise Service Management, platform upgrades, licensing, enhancements and transformation initiatives.
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- Act as the senior delivery interface between business stakeholders, technology teams,



ServiceNow leadership and delivery teams.
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- Establish and maintain RAID governance, integrated delivery plans and portfolio-level risk visibility.
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- Identify and proactively manage delivery risks, dependencies, capacity constraints and resource requirements.
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- Monitor active initiatives against agreed plans, milestones, scope and outcomes.
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- Drive corrective actions and recovery planning for initiatives moving to Amber or Red status.
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- Support estimates, proposals, Statements of Work and commercial discussions where required.
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- Build strong relationships with senior business and technology stakeholders and provide clear executive-level reporting.
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Required Experience

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- 15+ years of experience in IT delivery, programme/project management, delivery governance and senior stakeholder management.
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- Proven experience managing complex enterprise technology deliveries and portfolios.
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- Strong experience managing multiple concurrent programmes, projects and workstreams.
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- Demonstrated expertise in programme governance, portfolio management, demand management and delivery assurance.
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- Strong senior stakeholder and executive management experience.
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- Proven ability to manage risks, dependencies, resources, capacity, issues and escalations.
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- Experience taking opportunities from pipeline/pre-sales through mobilisation and delivery.
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- Experience working across complex customer, vendor and partner environments.
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- Strong understanding of Agile, Waterfall and hybrid delivery methodologies.
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- Experience operating in complex and highly regulated enterprise environments.
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ServiceNow & Technology Experience

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- Strong understanding of the ServiceNow platform and enterprise ServiceNow delivery lifecycle.
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- Experience managing or governing significant ServiceNow programmes, portfolios or transformation initiatives is highly desirable.
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- Understanding of AIOps, ITOM, ITSM and Enterprise Service Management.
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- Familiarity with ServiceNow licensing, platform upgrades, integrations and enterprise-scale implementations.
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- Ability to effectively engage with ServiceNow architects, technical leads, product owners and SMEs.
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- Ability to translate technical challenges into clear business, delivery and governance implications.
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Leadership & Stakeholder Skills

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- Strong delivery leadership and ownership.
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- Excellent stakeholder management and executive communication skills.
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- Strong analytical, planning and problem-solving capabilities.
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- Ability to challenge assumptions and drive timely decisions.
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- Strong organisation, prioritisation and influencing skills.
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- Commercial and delivery awareness.
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- Ability to bring structure, discipline and governance to a growing delivery portfolio.
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- Solid focus on accountability, transparency and predictable delivery outcomes.
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📌 ServiceNow & AIOps Delivery Lead-Melbourne (Victoria)
🏢 The HR Ally
📍 Victoria