Job Description

Communications Specialist

n

Bright Steps Academy | Central Coast NSW / Hybrid or Remote

n

Full-time | Permanent

n

Salary: $100,000 - $120,000 + superannuation

n

Make an impact through communication, creativity and connection.

n

At Bright Steps Academy, we believe great early learning starts with strong relationships – with children, families, educators and the communities we are part of.

n

We are looking for a Communications Specialist to join our Growth & Commercial team and play an important role in how we connect with prospective, current and future families.

n

This is a hands‐on opportunity for a communications professional who enjoys creating engaging content, building meaningful communication journeys and delivering campaigns that drive real results.

n

Reporting to the General Manager, Marketing, Technology & Commercial, you will be responsible for planning, coordinating and delivering communications across the family lifecycle.

n

You will work closely with Centre Managers, Enrolments Officers and the wider Growth & Commercial team to strengthen family engagement, support enrolment growth, improve retention and build strong community connections.

n

What you'll be responsible for

n

n
- Develop and manage communication journeys for prospective, enrolled and existing families
n
- Create engaging content across email, social media and digital channels
n
- Develop campaigns that support centre growth, occupancy and family engagement
n
- Manage automated communication and nurture journeys
n
- Use Klaviyo, LineLeader and Owna to deliver timely and personalised family communications
n
- Support centre events, community activities and local engagement initiatives
n
- Promote centre achievements, stories and successes
n
- Strengthen Bright Steps Academy's presence within local communities
n
- Maintain a consistent Bright Steps tone of voice across all family touchpoints
n
- Monitor campaign performance and identify opportunities for improvement
n
- Work collaboratively with Centre Managers,



Enrolments Officers and the Growth & Commercial team
n

n

What we're looking for

n

We are looking for a confident and creative communicator who understands how excellent communication can build relationships, increase engagement and contribute to growth.

n

You will ideally have

n

n
- 3+ years' experience in communications, marketing, customer engagement or community engagement
n
- Experience developing and managing customer communication programs and journeys
n
- Strong written communication and content creation skills
n
- Experience across email, social media and digital communication channels
n
- Experience using CRM, marketing automation or customer communication platforms
n
- Strong project management and organisational skills
n
- Excellent stakeholder engagement and relationship-building skills
n
- A proactive, hands‐on approach with strong attention to detail
n

n

Experience within childcare, education, health or community-based organisations will be highly regarded.

n

A qualification in Marketing, Communications, Public Relations, Business or a related field is desirable, however equivalent professional experience will also be considered.

n

Why join Bright Steps Academy?

n

This is an opportunity to join a growing organisation where your work will directly influence how families experience our brand.

n

You'll have the opportunity to:

n

n
- Make an impact - Shape how families experience Bright Steps Academy
n
- Be creative - Lead engaging content, campaigns and communication journeys
n
- Drive growth - Contribute directly to family engagement, enrolment and retention outcomes
n
- Work with purpose - Help strengthen connections between our centres, families and local communities
n
- Enjoy flexibility - Work in a hybrid or remote environment
n
- Grow with us - Join a growing organisation with opportunities to make your mark
n

n

Ready to make an impact?

n

If you're a communications professional who enjoys creating great content, building meaningful customer journeys and seeing your work translate into real-world results, we'd love to hear from you.

n

#J-18808-Ljbffr

📌 Communication Specialist (New South Wales)
🏢 Bright Steps Academy - Australia
📍 New South Wales