Job Description

Entry Level Customer Service & Administration Assistant

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Hawthorn East, Melbourne | Permanent Full-Time

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Are you looking to start your professional career with a company that will invest in your development and provide genuine long-term opportunities? We're partnering with a well-established Australian automotive aftermarket organisation to recruit an Entry Level Customer Service & Administration Assistant to join their team.

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Reporting directly to the Customer Service Manager, this is an exciting entry-level opportunity ideally suited to a recent school leaver, hospitality worker, retail team member or someone early in their career looking to develop professional skills and establish a long-term career within customer service and administration.

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To provide a strong foundation for your success, you'll spend approximately the first 3-4 months based at the company's Altona North Distribution Centre, gaining practical exposure to products, operations and customer processes.

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This hands-on training period will help you develop valuable industry knowledge and a strong understanding of how the business operates before transitioning to the company's Hawthorn East office, where the role will be permanently based.

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The Opportunity

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This is an outstanding opportunity to learn from experienced professionals while gaining hands-on experience across customer service, administration and business operations.

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You'll receive full training and support while developing a strong understanding of the organisation's products, systems and customers, helping establish the foundations for a successful long-term career.

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Key Responsibilities

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- Responding to customer enquiries via phone and email
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- Assisting with order entry and order processing
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- Supporting the customer service team with administrative tasks
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- Maintaining customer records and updating system information
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- Liaising with internal departments regarding customer orders and deliveries
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- Assisting with documentation and general office administration
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- Learning product knowledge and customer processes
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- Supporting the wider team with day-to-day operations
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What We're Looking For

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This role is all about attitude. We're looking for someone who enjoys interacting with people, is eager to learn and wants to build a long-term career within a supportive business environment.

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You may be a recent school leaver, working in retail or hospitality, or simply looking for an opportunity to start your professional career.

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Ideally, you'll bring:

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- A friendly, positive and enthusiastic attitude
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- Strong communication and people skills
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- Confidence speaking with customers and colleagues
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- A genuine willingness to learn and take on feedback
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- A professional and reliable approach to work
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- Strong attention to detail and organisational skills
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- Basic computer literacy and confidence using technology
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- The ability to work well within a team environment
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- A customer-focused mindset and desire to help others
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Most importantly, we're looking for someone with a solid work ethic, positive outlook and genuine motivation to develop a long-term career within customer service and administration.

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Why Join?

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- Excellent entry point into a professional career
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- Full training and ongoing development provided
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- Structured onboarding and product training program
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- Supportive and collaborative team environment
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- Exposure to a successful Australian business
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- Clear career progression opportunities
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- Hawthorn-based role with long-term career opportunities
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- Opportunity to learn from experienced industry professionals
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- Stable employment with a growing organisation
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📌 Entry Level Customer Service Assistant (Victoria)
🏢 Agrifutures
📍 Victoria