Job Description

RAC Karri Valley Resort is located in the beautiful Southwest region of WA, approximately 3.5 hours' drive from Perth and just a short drive from Pemberton town centre. Reporting to the Assistant Resort Manager, we are currently seeking a Duty Manager to join us on a full-time basis and play a key role in overseeing the Resort's afternoon and evening operations, ensuring exceptional guest service and a safe, welcoming environment for our guests. This role would be ideal for a local resident or individuals looking to relocate from Perth - on-site accommodation is provided as part of the remuneration package, allowing the right candidate to live and work on-site. Join our close-knit team in this exciting role and work with hospitality professionals from around the world to offer an unforgettable guest stay experience to our visitors.

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What will you be doing?

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- Oversee the smooth running of Resort operations during afternoon and evening shifts, resolving operational issues as they arise.
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- Provide a visible, hands‐on presence across Resort departments and support teams during peak periods.
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- Ensure high standards across accommodation, grounds, activities, food and beverage, cleanliness and customer service.
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- Support guest arrivals and departures, including check‐ins, check‐outs and coach group arrivals.
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- Respond to guest enquiries and complaints, providing effective service recovery and escalating issues where required.
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- Ensure compliance with liquor licensing, WHS and other relevant regulations.
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- Manage the after‐hours phone and call‐outs, assisting with emergencies in line with RAC procedures.
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- Complete nightly venue closures and provide clear overnight reports and handovers to ensure continuity between shifts.
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What you'll bring to the team

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- Previous experience in a hotel, resort, park or motel management environment, ideally in a regional or remote setting.
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- Exceptional customer service skills and a genuine passion for creating positive guest experiences.
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- Strong knowledge of operational, safety and regulatory requirements within a Resort or hospitality environment.
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- A calm, professional and decisive approach when managing operational issues or emergencies.
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- Excellent communication and relationship‐building skills.
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- Ability to work independently and confidently as the senior operational representative on site during evenings and after hours.
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- A hands‐on approach, with the flexibility to work across all areas of the Resort when required.
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Must have:

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- Senior First Aid Certificate, Driver's Licence and RSA.
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- Current Approved Manager's Licence, or willingness to obtain.
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- Relevant tertiary qualifications in Tourism/Hospitality Management or equivalent are an advantage.
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- Must be available to work late afternoon and evening shifts and manage the after‐hours phone.
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- Physically capable of working indoors and outdoors and performing manual tasks including walking, bending and lifting.
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- Ability to obtain a National Police Clearance as part of RAC's pre‐hire process.
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Why you'll love working with us

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- Competitive salary.
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- Work/Life balance.
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- A supportive and dynamic work environment.
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- Opportunities for career growth across RAC's Parks & Resorts.
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- Managers' accommodation included as part of the job package - live & work in office!
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- Cost of Police Check covered by RAC.
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- Work in one of WA's most beautiful nature‐based resort destinations.
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- RAC employee benefits and discounts.
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- Be part of a supportive, passionate team.
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About RAC

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At RAC, we're committed to creating an inclusive workplace where everyone feels welcome and valued.

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We celebrate diversity and encourage people from all backgrounds to apply.

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If you require any adjustments to support your application or participation in the process, please reach out to our Talent Acquisition Team - we're here to help.

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RAC is a purpose‐led member organisation.

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Established in 1905, RAC has evolved into one of the most trusted organisations in the state, with more than 1.3 million members.

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At RAC we don't have shareholders. That means we reinvest our profits for the better of our members and our State.

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Our Purpose is to be the driving force for a better WA.

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Our Vision to 2030 is to create a safer, sustainable and connected future for Western Australians.

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Our Mission is delivering great member services and experiences, whilst inspiring positive community change that makes life better in WA.

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RAC is an equal opportunity employer.

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We continue to build an inclusive workplace where we respect and celebrate differences.

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We encourage applications from diverse groups including Indigenous and Torres Strait Islander people, physical ability, all ages, LGBTQI+ identities, all languages and diverse cultures and backgrounds.

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For any assistance please contact [email protected]

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📌 Duty Manager (Pemberton)
🏢 Royal Automobile Club of WA
📍 Pemberton